Amirul Hilmi Halim

- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. - Empowers employees to provide excellent customer service. - Provides immediate assistance to guests as requested. - Serves as a leader in displaying outstanding hospitality skills. - Responds to and handles guest problems and complaints. - Ensures employees understand customer service expectations and parameters. - Ensures compliance with all policies, standards and procedures. - Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. - Records guest issues in the guest response tracking system. - Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

- Manage daily front office operations , ensuring smooth and efficient business performance - Support the training and onboarding of new team members. - Responsibilities and may be required to assist in reception,concierge,reservations,housekeeping, and food & beverage operations. - Reviewing guest feedback and identifying areas for improvement - Manage accommodations for VIPs and high-profile individuals - Ensure compliance with all company policies, local regulations, and industry standards related to hotel operations. - Provide guidance to improve guest satisfaction. - Manage hotel operations during night shift.

Pre Opening Perhentian Marriott Resort and Spa -Operation Work with FOM and associates to meet or exceed department and hotel vision. Ensure compliance with Marriott Brand Standard to maintain brand integrity -Guest Satisfaction Manage quality front office associates strive to meet or focuse customers expectation. Help build customer loyalty through product -Handle guest situations as they arise in a calm professional manner -Support training of new employees and oversee inventory and office supply purchases ensuring productivity -Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity -Attends to guest’s complaints, inquiries and requests, referees problems to Assistant Manager if he/she unable to assist -Relevant supervisory experience

TASK FORCE -Guest service Respond to guest inquiries and requests, resolve complaints, and ensure guest satisfaction. -Front desk operations Oversee check-ins and check-outs, manage reservations, and ensure the front desk is clean and organized. Responsible for manage daily operations of front desk and team. -Staff management Train and coach new front desk employees, and monitor and provide feedback on staff performance. -Financial transactions Ensure the accuracy of billing and payment processes, and credit card transactions.

Avani Front Office Supervisor - Oversee task and process GSA - Accomplishes department objectives by supervising staff and organizing and monitoring work processes. - Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities. - Solve issue from guest - Accomplishes staff job results by coaching, counseling, and disciplining employees.

Mangala Ambassador - The primary duties of the guest service representative are to assist guests with check-in & check-out processes. - Lead room tour and resort tour - Handling guest request and issue from guest - Lead briefing and handover the shift - Provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner. - Reservation - Night Audit / Manager Report