Amirul Azri

- Provide on-site support for UPS systems, including installation, commissioning, troubleshooting, maintenance, and repair. - Respond promptly to customer requests and perform thorough analysis of UPS-related issues to identify root causes and implement appropriate solutions. - Conduct regular preventive maintenance activities to ensure optimal performance and minimize downtime for clients. - Collaborate with cross-functional teams including sales, engineering, and customer support to address complex technical challenges and enhance product reliability. - Train end-users on UPS functionality, system operation, and troubleshooting methods. - Document all service activities, including equipment checks, repairs, and parts replacement, accurately and thoroughly. - Maintain up-to-date knowledge of industry trends, technologies, and regulatory standards. - Assessed customers' installations and provided customized solutions for their UPS requirements. - Troubleshot and diagnosed UPS system failures, replacing faulty components, such as batteries, capacitors, and power modules. - Conducted regular preventive maintenance activities to detect potential issues and ensure optimal system performance. - Collaborated with clients to develop service contracts, ensuring regular maintenance and timely response to emergency repairs. - Coordinated with warehouse and procurement teams to ensure adequate inventory levels of spare parts for timely repairs. - Maintained accurate records of all service activities, including work performed, parts used, and customer communication.

Service Engineer for Uninterruptable Power Supply. >Using a variety of strategies and tools to effectively address customer concerns. >Communication with clients, engineers, and other technicians to ensure effective service delivery. >Following up on service requests and providing customer feedback as soon as possible. >Keeping track of equipment and constructing preventative maintenance procedures. >Delivering demonstrations to ensure that customers are educated on safe and effective equipment use. >Providing recommendations about new features and product improvements. >Monitoring inventory and reordering materials when needed. >Writing reports and presenting findings to Managers and Supervisors on a regular basis.