Amir Samir

• Collaborate cross-functionally to identify and execute continuous improvement opportunities. • Optimize resource allocation through advanced vendor management strategies. • Oversee multi-country operations with a focus on enhancing fulfillment processes and logistics efficiency. • Developed comprehensive project strategies, execute plans, and successfully deliver key objectives in alignment with the overall mission and goals of the organization.

• Delivered NPS 40, Pick Rate 120, and 93% OTD through operational optimization strategies. • Introduced Lean Management principles, enhancing productivity across departments. • Developed comprehensive project strategies, execute plans, and successfully deliver key objectives in alignment with the overall mission and goals of the organization. • Conducted business needs analysis to develop and implement system enhancements aligned with organizational goals.

• Increased Average Order Value (AOV) to AED 220 through strategic operational improvements. • Achieved 95% OTD by streamlining daily operations and monitoring efficiency. • Improved NPS to 35 and pick rate to 85 units/hour by refining workflows and implementing process improvements. • Conducted comprehensive performance assessments by collecting, analyzing, and interpreting data and key metrics to drive informed decision-making.

• Conducted preliminary analysis prior to project initiation, estimating scope, budget, and scheduling requirements. • Developed comprehensive project strategies, execute plans, and successfully deliver key objectives in alignment with the overall mission and goals of the organization. • Created integrated and detailed project charters, incorporating relevant constraints based on the project's methodology. • Formulated and implemented long-term goals and objectives to ensure successful program outcomes. • Led expansion projects in all regions including the launch of new delivery hubs and stations. • Oversaw program office teams throughout the region, ensuring the efficient and effective execution of operational programs. • Utilized analytics tools and various data sources to assess the impact of performance changes. • Collaborated on short-term and long-term labor requirements based on forecasting. • Spearheaded continuous improvement projects, increasing OTD from 85% to 93%. • Planned and executed multiple peak event strategies, including ‘White Friday.’ • Utilized analytics tools to evaluate performance impacts and improve decision-making.

•Managed a portfolio of technical, functional, and behavioral continuous improvement initiatives. •Ensured operational effectiveness in delivering core training to thousands of participants each year. •Monitored and advised on the performance of the quality management system. •Mapped processes for first mile pickup, middle mile, and last mile operations.

•Integration of ERP system in UAE, KSA, EGY and Kuwait in fulfillment centers •Contributed in migrating Sukar into ERP in Oct 2013. •Oversaw and enhanced operational processes to drive increased productivity and efficiency.

• Generate new and repeat sales by providing product and technical information in a timely manner. • Determine customer requirements and expectations in order to recommend specific products and solutions. • Recommend alternate products based on cost, availability or specifications. • Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles. • Obtain accurate information from vendors relating to shipment dates and expected date of delivery. • Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction. • Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint. • Identify trends in customer satisfaction or dissatisfaction.