Amira Williams

•Lead full-cycle recruiting for Revenue Operations talent, including RevOps Consultants, Salesforce & HubSpot Specialists, Analytics Engineers, and BI Consultants. •Partner with leadership to forecast hiring needs by aligning talent strategy with upcoming client projects and revenue goals. •Build and maintain a high-quality pipeline of RevOps talent using LinkedIn Recruiter and Apollo.io, ensuring consistent candidate flow for immediate and future needs. •Conduct structured video interviews via Google Meet, evaluating candidates for technical expertise, client readiness, and consulting capabilities •Develop role scorecards, interview frameworks, and hiring documentation to standardize and improve the selection process •Manage candidate lifecycle and pipeline tracking within Ashby, ensuring an organized and data-driven hiring process •Launch and optimize outbound sourcing campaigns to engage passive candidates and increase response rates •Review and assess inbound applications via Ashby ATS, identifying top talent efficiently while maintaining a strong candidate experience

•Manage full-cycle recruitment from client acquisition and job intake to sourcing, screening, and candidate placement while ensuring a seamless candidate and client experience. •Build and maintain strong client relationships by aligning on role requirements, providing market insights, and delivering regular updates on candidate pipelines. •Proactively source diverse talent through LinkedIn Recruiter, job boards, ATS tools, and targeted outreach strategies to build robust candidate pools. •Screen candidates through phone and Zoom interviews, assess qualifications, and submit top candidates to hiring managers for review.

•Lead full cycle recruiting efforts, including sourcing, screening via Zoom, scheduling and candidate onboarding, resulting in improved hiring efficiency. •Create and maintain onboarding materials (packets, employee resources, I-9, W-4 forms, etc.) and facilitate first-day check-ins to ensure a seamless new-hire experience. •Develop employee resources, including a mental health guide, surveys, and business cards, to support engagement and retention. •Provide HR administrative support, including payroll entry, performance management processes, offboarding and maintaining employee records. •Act as the first point of contact for employee HR-related inquiries, managing HR and executive inboxes and ensuring timely responses. •Generate and analyze recruiting and HR reports to guide leadership decision-making and support company growth.

•Manage administrative and operations tasks, including scheduling, calendar management, travel coordination, and meeting preparation to support leadership and business initiatives. •Facilitate virtual training sessions, ensuring smooth execution by monitoring attendance, addressing participant inquiries, and gathering feedback for continuous improvement. •Lead client projects from planning to delivery, identifying and resolving issues while optimizing workflows to meet deadlines. •Utilize tools such as Asana, Trello, Microsoft Office, and Typeform to enhance service delivery and client experiences.

•Delivered exceptional service by troubleshooting technical issues, analyzing partner data, and managing inquiries to minimize disruption and improve satisfaction. •Coordinated cross-functional efforts between sales, support, and data teams to execute process improvements, ensuring seamless operations. •Analyzed user feedback to identify pain points, contributing actionable insights to optimize service delivery and system functionality. •Monitored operational metrics to track performance and inform recommendations for process refinement.

•Provided efficient resolution of technical issues for over 40 clients daily, ensuring minimal disruption to system functionality and client operations. •Partnered with IT and product management teams to identify and address usability challenges, providing actionable insights that improved system performance and enhanced the user experience. •Utilized platforms such as Zendesk to track, document, and streamline workflows, driving operational efficiencies. •Monitored and ensured strict adherence to SLAs by analyzing support metrics, leading to timely issue resolution and improved client satisfaction.

•Engaged with health system clients to understand needs and objectives, tailoring proposals to meet strategic goals and ensure successful transitions. •Coordinated daily meetings with stakeholders to align sales and product development efforts, optimizing team collaboration. •Conducted data-driven analyses to identify customer pain points, enabling improved service delivery and satisfaction. •Delivered presentations and product demonstrations to executive stakeholders, ensuring clear communication of value propositions and solutions.

•Delivered high-quality technical support, achieving a 15% increase in customer satisfaction by optimizing workflows and managing 70+ support tickets daily. •Maintained SLA adherence by exceeding response time goals, improving issue resolution times by 20%. •Collaborated with the product and engineering teams to resolve technical challenges, enhancing product functionality and overall user experience. •Utilized Confluence and Jira to maintain and update the knowledge base, ensuring accurate documentation and streamlined access to resources for improved team collaboration and decision-making.

•Ensured compliance with internal and external regulations for payroll requests, reducing risk and maintaining operational integrity. •Streamlined payroll and tax processes for diverse clients, ensuring timely and accurate completion within strict deadlines. •Supported the design and implementation of HRIS features to enhance process efficiency and system functionality. •Monitored and analyzed performance metrics, providing insights to optimize workflows and improve operational outcomes.

•Coordinated cross-functional project efforts, including schedules, plans, and data-driven evaluations, to ensure timely and successful outcomes. •Built strong relationships with insurance carriers and agents to enhance communication and support collaborative initiatives. •Delivered actionable insights through detailed sales and project reports using tools such as Word, Excel, and PowerPoint. •Defined and refined project requirements in collaboration with teams, ensuring clarity and alignment with objectives.