Amira Tarik

Responsible for these projects: Beko Egypt Beko Sales Beko Morocco City Club La Poire Bahyaa Juzur Real Estate heydpark Real Estate Matgr Automotive Justclean Home cleaning Training Program Development: Design and develop training programs, workshops, and materials that align with organizational objectives and employee development needs. Collaborate with department heads and management to identify training needs and skills gaps within teams. Ensure training materials are up-to-date, relevant, and comply with industry standards and best practices. Facilitation and Delivery: Conduct in-person and virtual training sessions, seminars, and workshops for employees at all levels. Utilize diverse instructional techniques such as group discussions, role-playing, and simulations to enhance learning and engagement. Adapt training delivery to accommodate different learning styles and needs. Assessment and Evaluation: Implement evaluation tools to measure the effectiveness of training programs and participant learning outcomes. Analyze training feedback and performance data to refine content and methods. Prepare reports for senior management on training outcomes, employee performance improvements, and ROI. Employee Development: Create individualized development plans for employees based on career goals and performance evaluations. Support career progression and succession planning initiatives by identifying and nurturing high-potential talent. Offer ongoing coaching, mentoring, and support to employees to help them achieve their professional goals. Leadership and Collaboration: Lead training teams, providing direction, support, and performance feedback to junior training staff and facilitators. Foster a culture of learning and development across the organization. Collaborate with HR and management to align training strategies with company growth and culture.

Conducts KFG training Conduct Sales techniques for all area Management delegate (KFG Area)proving training plans, KPIs, goals side by side with monitoring the achievements. Create our k base for KFG account in different brands such as Pizza Hat - Burger King - Subway - fely fley - Kabji Create different competitions between agents to improve quality and increase sales. Create a training plan to increase sales . I was the link between the Clint in Kuwait and the rest of the company in Egypt in terms of training and quality .

.Conducts ADSL/ISP training for Etisalat Account • Conducts training for corporate batches. • Conduct MPS (C-Sat) trainings for whole ISP Area. • Conduct Sales techniques for tele-sales. • Management delegate (ISP Area), proving training plans, KPIs, goals side by side with monitoring the achievements. • Conduct trainings and speed up performance techniques for members who are exceeding the AHT to better serve our customers. • Creating Demos, role plays, PPTXs to enrich the training syllabus.

• Conducts customer service training for GSM support. • Conduct technical support path training for staff members. • Conduct billing training. • Conduct activation and data entry training.

• Answering customers inquiries and handling customer complaints through phone • Handling and resolving customer complaints regarding product sales to customer service problems • Providing customers with the organization’s service and product information. • Activation Department: Support (Inbound calls of internal and external queue & most of their activities) • Technical Support (ISP) Area.