Amir Brar

Desktop Support Engineer @ Fujitsu

About

IT professional with hands-on enterprise experience supporting Government of Alberta infrastructure as a Desktop Management Engineer with Fujitsu, where I serve as the first point of contact for technical support including direct assistance to VIP clients and senior government officials. I manage hardware asset lifecycles, resolve endpoint issues across desktops and laptops, and coordinate with OEM vendors, all within a ServiceNow-driven environment.Outside of work, I run a home lab where I've deployed Windows Server 2022, configured Active Directory and Group Policy, explored Microsoft Azure and Windows 365, and practiced cybersecurity concepts using Kali Linux including basic penetration testing and system hardening.

Country

Canada

City

Edmonton

Industry

Information Technology & Services

Skill

Help Desk Support, Amazon Web Services (AWS), Technology Services, Technical Assistance, Active Directory, VirtualBox, Windows Server, Management, Documentation Practices, IT Hardware Support, Remote Troubleshooting, Malware Analysis, Internet Troubleshooting, Long-term Customer Relationships, Hardware Deployments, Router Configuration, System Configuration, Remote Desktop Protocol (RDP), Operating Systems, Preventive Maintenance

Experience

Desktop Support Engineer

Fujitsu

2026-4 - Present · 6 mos

Edmonton, AB

-Provide professional, high-priority technical support to VIP end-users, ensuring swift resolution and minimal disruption to critical government operations -Managed hardware and software asset lifecycle using ServiceNow, including warranty returns and tech refresh cycles -Triaged, resolved, and escalated hardware issues on supported desktops, laptops, and peripherals; coordinated with OEM vendors to resolve complex faults -Maintained accurate asset inventory records and ensured compliance with enterprise IT policies and government standards

Home Lab & PC Build Lab

2023-7 - Present · 3 yrs 3 mos

Edmonton, Alberta, Canada

Built, configured, and optimized custom PCs for clients, including hardware assembly, software installation, and system troubleshooting. Designed and maintained a personal home network lab to practice networking fundamentals, system administration, and cybersecurity basics. Applied practical IT skills in hardware, software, and network problem-solving, preparing for professional roles in IT support, networking, and cybersecurity. Learned real-world project management and client communication while delivering tech solutions

Front Desk Agent

Sierra 13 Security

2023-10 - 2026-1 · 2 yrs 4 mos

Managed front desk operations while supporting security and operational systems. Assisted in troubleshooting hardware, software, and network-related issues for internal staff. Provided technical guidance and support to team members, applying problem-solving and analytical skills. Monitored and maintained operational equipment to ensure seamless functionality. Developed strong communication and attention-to-detail skills, foundational for future network and cybersecurity roles.

Games Host/ Cashier

Rec Room

2021-4 - 2023-9 · 2 yrs 6 mos

Assisted patrons, resolved technical and customer service issues. Ensured safety and smooth operations of facilities. Maintained clear communication between staff and management.

Sales Specialist

Walmart

2018-1 - 2021-2 · 3 yrs 2 mos

Provided retail assistance and resolved customer concerns. Operated POS systems and handled technical troubleshooting for store devices. Trained new team members on procedures and customer interaction standards.