Amine Bentabet

• Spearheaded a comprehensive CX transformation program across Al Tayer Retail, managing a diverse portfolio of over 80 international brands. • Developed and implemented a robust Voice of Customer (VoC) program to enhance customer insights and feedback mechanisms. • Led change management initiatives to foster a customer-centric culture within the organization, driving innovation in customer experience.

For a major Asian Brand, Responsible for a Leadership and Business Management program dedicated to 230 Dealer Principals around European markets (UK, FR, SP, GER and IT) in partnership with the top European Business School.

For a Premium German Brand, France Delivery Lead for a global “Retail Experience Program” to be deployed across MB French dealers network aiming at transforming the customer journey in dealership via store digitization and product genius.

Support a major Automotive Group in GCC to leverage customer insights and create a targeted communication/marketing plan in Saudi Arabia.

For a major German OEM , Delivery Lead for a Retail Performance Program aiming at improving network performance (200 dealers) and profitability around several dimensions: Customer Experience, Sales, Marketing and People

Responsible of development for a new coaching program regarding customer experience in dealership for a premium car manufacturer - Perform as-is analysis and identify NSC requirement, dealers and customers needs - Design the coaching approach and create the module content - Identify the pilots and manage the roll-out phase - Change Management: communication, training strategy and training content

Support Predica Group to define an omnichannel strategy and digital roadmap for IARD insurance services.

Within a global Sales transformation program, acting as deployment and change management lead to support a large Swiss Lifes Science group with Cloud CRM solution implementation in France.

Support a large Life science company with GTM analysis to define markets clusters and potential, capabilities required to deliver commercial objectives, organization and the portfolio of solutions required to deliver the capabilities.

Support BMW/MINI dealers network to improve their performance and profitability around two dimensions B2C and Customer Experience by delivering an on-site business coaching program.

In order to extend the portfolio and launch a new product to the market, identification of the best organization and sales force sizing approach