amie nelson-smith

call center representative

About

Guest Services Co-ordinartor at The May Fair Hotel

Country

united kingdom

City

bromley

Industry

leisure, travel, & tourism

Skill

customer service, restaurants, teamwork, microsoft office, microsoft excel, customer satisfaction, microsoft word, social media, english, team building, coaching, time management, reservation, telephone skills, office administration, powerpoint, receptionist duties, office management, switchboard, administration, onq, boutique hotels, up selling, loyalty programs, front office, hospitality, hospitality industry, hotels, tourism, opera, micros, food

Experience

call center representative

clarion housing group

2014-9 - Present · 12 yrs 1 mo

guest services and operations support co-ordinartor

the may fair hotel

2013-4 - 2014-3 · 1 yr

front office supervisor

doubletree by hilton west end

2014-1 - 2014-1 · 1 mo

casual waitress

bromley court hotel

2008-2 - 2011-8 · 3 yrs 7 mos

Started as a casual waitress, then went on to the bar and kitchen. after 2 years went on to reception full time. Daily duties: helping out other departments, delivering customer service, positive attitude towards my work.

receptionist

park plaza westminster bridge

2011-9 - 2013-3 · 1 yr 7 mos

Daily duties: check in/out, dealing with enquiries,helping colleagues, giving high standards of customer service, training new receptionist when they join the team, dealing with money and currency exchange.