amethyst mantha

▪ Responsible for ensuring the highest level of service by overseeing all aspects of service and service staff, while working in a clean and safe environment, and meeting all financial goals for sales and expenses ▪ Maintaining member and guest satisfaction by handling inquiries, concerns or comments and providing solutions ▪ Developing new concepts to ensure customer satisfaction and repeat business ▪ Maximizing food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events ▪ Create, maintain and distribute weekly schedules for staff and communicating changes as necessary ▪ Collaborating with the Executive Chef in the creation of menus and pricing of menus as requested ▪ Responsible for leading the Food and Beverage service staff in both the restaurant and banquet departments ▪ Participate in daily leadership meetings, daily sales meetings and weekly F&B operations meetings

In this role I am responsible for the day to day maintenance and monitoring of all social media profiles for both the Holiday Inn Ottawa East as well as our sister hotel, the Travelodge Ottawa West. The platforms used are inclusive of Facebook, Twitter and Instagram. I am also responsible for the daily monitoring of all Third Party booking sites and answering all reviews. This is inclusive of TripAdvisor, Hotels.com, Expedia.ca, Google+, Booking.com, and Priceline.com.

* Day to day management of social media accounts, including Facebook, Twitter, Pinterest, Houzz, Google+ and Linked In for both Ottawa and Calgary locations * Responding to user comments and social media inquiries in a timely and courteous fashion * Running/monitoring online contests and contacting winners * Monitoring the company’s social media performance usage reports and tracking results * Developing online marketing materials (branded content for contests/blog posts, etc.) * Editing various marketing materials to ensure spelling, punctuation and grammatical accuracy

* Display a thorough knowledge of the company's products and communities, as well as those of the competition * Provide excellent customer service to current and prospective home buyers * Conduct sales transactions * Actively drive traffic through follow-up phone calls and e-mails * Prepare and present literature to clients * Provide tour of model and inventory homes on site (pre/post construction) * Explain layouts, pricing and locations of various models/floorplans * Prepare and oversee preparation and signing of sales contracts * Prepare weekly traffic reports * Participate in regular sales meetings

* Providing outstanding customer service * Handling cash/taking payments (POS System) * Merchandising new products * Working cohesively in a team environment * Supervising and delegating tasks * Training new employees * Conducting and sending inventory/orders of product and supplies * Maintaining quality, levels, and cleanliness of the store

* Ensure timely and accurate billing of assigned customer accounts * Work through various SAP reports to ensure invoice accuracy * Review, analyze and action reports daily * Provide excellent customer service and work to exceed expectations * Review and analyze customer billing issues and disputes

* Order Processing * Review and audit sales transaction documents * Process orders and credits/corrections * Ensure order progression through to delivery dates * Provide prompt customer service * Status reviews / reporting * Delivery & Install Scheduling * Manage delivery experience for customer * Recognize at risk delivery dates * Act as main point of contact for customer * Ensure customer readiness for installation * Provide status updates to involved individuals * Release notification for service setup/installation * Equipment Moves & Pickups * Maintenance and Cyclical Billing * Investigate and Resolve Customer Issues

* Providing outstanding customer service * Merchandising new products * Working cohesively in a team environment * Supervising and delegating tasks * Training new employees * Conducting and sending inventory/orders of product and supplies * Maintaining quality, levels, and cleanliness of the department * Providing feedback regarding the department

Activities and Societies: Students on the Leading Edge (SOLE), social commitee, basketball team

Graduate - class of 2011 Activities and Societies: Class Representative from Fall 2009 - Winter 2010 semester; performed sales audit and developed formal reports for Bell Enterprise via Algonquin College; developed a marketing plan for the Algonquin College Student's Association