Amelia-Miruna Logel

International Team Leadership | Global Sales Channel Management | Revenue Growth I lead a dynamic international team of professionals spanning the Netherlands, China, India, Australia, and Romania. My role is integral in managing sales across 170 diverse channels worldwide, connecting with key business executives and stakeholders to drive revenue growth. Key responsibilities: Team Leadership -> Global Sales Channel Management: Oversee sales operations on 170+ diverse marketplaces, strategically connecting with key stakeholders to maximize market reach and revenue potential. Sales Strategy Development: Develop and implement robust sales strategies to drive revenue growth, working collaboratively with cross-functional teams. Talent Acquisition and Development: Spearhead recruitment efforts, strategically identifying and onboarding top-tier sales representatives. Provide ongoing training, coaching, and mentorship to ensure continuous improvement and achievement of objectives. Performance Monitoring: daily checks to set objectives and monitor progress, ensuring the team consistently meets and exceeds KPIs. Knowledge Gap Identification and Remediation: Proactively identify knowledge gaps within the team, developing and implementing targeted plans for skill enhancement and professional development. Objective Setting: Set clear and measurable objectives for the team, aligning with overall company goals and strategies. Training and Development: Design and implement training programs to enhance the skill set of the sales team, addressing specific knowledge gaps and fostering continuous improvement. Financial Close Management: Skillfully manage month-end and year-end close processes, ensuring accuracy and compliance with company standards.

- Management of a 6 members sales team responsible for sales on B2C channels, overseeing and coordinating all account management activities and deliverables; - Help the team identifying revenue opportunities and work together to drive automation of manual processes and find areas that can be modified to increase sales and efficiency; - Responsible of training, coaching, development, mentorship of the account managers; Development of new tools, processes and procedures to help streamline and improve account management. - Build report on highlights and statistics for 1on1 and quarter-end review meetings. Ensure that the team quarterly objectives are met and/or exceeded; Oversee ongoing account management and partner retention; - Management of the communication and coordination with external departments - Operations, Marketing, Finance, Product, Customer service and executive team members; - Management, creation, tracking and reporting on monthly and quarterly data using Looker & Excel - to higher management.

- Key account management of the vidaXL sales on Amazon (10 countries portfolio) including sales reporting, high-level management presentations, short-term, mid-term, and long-term opportunity management; - Relationship management skills that translated into developing the partnership and establishing a strong sales strategy; - Continuous analysis of the market and competition to identify trends and growth opportunities; - Coordination, optimization, and improvement of content and order process flow; - Strategic marketing campaigns builder, sponsored ads and reports based on tools that track the effectiveness of the existing marketing strategies; - Cost-benefit analyses and shared projects, and key account plans on a regular basis as part of the process to avail insights for better performance and improvement;

- Account management of a portfolio of 15 international accounts; - Development of B2C partnership and sales strategy through account planning and improvement projects, sales forecasting, negotiation, promotion activity calendars, controlled KPIs; - Close relationship with internal stakeholders (logistics, planning, finance, customer service, quality departments) to ensure KPIs and targets. - Product management by optimizing product listings; - Sales metrics monitoring and daily, weekly reporting; - Research and identify new marketplaces; improve integration and add functionalities along the way;

- Daily supervision of Customer Service France, Portugal, Romanian teams - Management of the team in order to provide the best customer service on a daily basis in accordance with the required SLA-s and KPI-s; - Quality monitoring of the team's activity through emails/calls/chats responses analysis and providing feedback to the team members. - Organized training programs for team’s development: selling platforms procedures, support in professional development, personal growth, teamwork;

▪ Daily floor support for all the team members (25 members); ▪ Handled escalated situations and claims; ▪ Handled replacements, refunds; ▪ Responsible for platform activities - checked them on a daily basis in order to maintain the target KPIs;

▪ Provided customer assistance via phone and email ▪ Handled return, claims, replacements, refunds, shipping issues/delays

▪ Outsourcing company ▪ Provided customer assistance via email ▪ Technical assistance in telecom domain - mobile and home internet services ▪ Been part of a Retention project - customer were called in order to check what their biggest problem was and what would be the best solution to propose in order to maintain their monthly subscriptions.

▪ Ensure guests receive a warm welcome to the premises and providing a high level of hospitality; ▪ Treatments/spa services bookings, maximizing occupancy ▪ Check - in guests and complete consultation forms prior to starting the treatments; ▪ Communicate and inform co-workers of any and all pertinent information throughout shift and a shift close; ▪ Lead with complaints in managerial absence; ▪ Presenting all new treatments; Promotion of the SPA services;