amelia hills

* Create weekly schedule for 5-10 employees * Create window display marketing our products * Reviewing/interviewing/hiring potential employees * Inventory/ordering product on a weekly basis

* Performed verification of incoming customer information with noted accuracy and speed * Answered and assisted customers with questions on current life insurance policies * Participated in monthly meetings designed to give feedback to personnel and to enhance the customer service experience

* Answered approximately 70 calls per day, providing professional customer service * Assisted customers with their cellular phone service, calling plans, billing issues, technical problems, and coverage areas * Used upselling techniques to both enhance the customer calling package and increase sales

Trouble shoot device issues, billing, retention, collections, sales, upgrades/downgrades, team building, leadership,