Amel Mahmoud

Alkasr Resort Sahl Hasheesh, Red Sea Hotels

 Supervising the day-to-day operations of the administrative department and staff members.  Hiring, training, and evaluating employees and taking corrective action when necessary.  Developing, reviewing, and improving administrative systems, policies, and procedures.  Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.  Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.  Collecting, organizing, and storing information using computers and filing systems.  Overseeing special projects and tracking progress towards company goals.  Building and expanding on skills by engaging in educational opportunities.

 Streamlined business operations to enhance process workflow.  Managed full-cycle recruiting process, including sourcing, interviewing, selection, compensation, negotiating, and on-boarding.  Ensured that the department has adequate resources to perform its functions effectively.  Coordinated activities between departments to ensure efficient workflow within the company  Identified key areas of improvement, plans administrative processes, establishes guidelines, and implements protocols.  Tracked team performance and ensures quality of work is within acceptable levels.  Oversaw end to end registration process for the students.  Monitored & evaluated employees KPI’s & performance.

 Supported the HR Team on various projects related to best practices, policies & procedures.  Assisting the day to day HR operations.  Handled end to end recruitment, personnel, training, performance & evaluation operations.  Translated business vision into HR initiatives that improve performance, profitability, growth, and employee engagement.  Drove the implementation of HR strategic initiatives that support short and long-term business goals.  Collaborated with line managers to carry out interviews and also conducted the initial screening of the candidates as per the business requirements and arranged the next level of interviews with the respective operations.  Coordinated HR Projects (meetings, training & surveys).  Coordinated the recruitment team with setting interviews, hiring, and onboarding.

 Managed the overall administration.  Supported the strategic goals of the company while monitoring the assigned tasks and responsibilities.  Translating between German, English & Arabic.  Evaluated & compared all the suppliers offer in-regards to the requirements.  Followed-up on customers, suppliers, orders & goals.  Setting up the presentation for the Import & Export Director.  Took Minutes.  Oversaw the process of paperwork and monetary transactions associated with international distribution in a timely manner.  Responded to any problems and issues that might arise.  Handled all the Import & Export documents.

 Responsible for general office organization including answering phone calls and mails  Evaluated and identified ineffective workflow processes, implements solutions to improve productivity.  Managed inventory and purchase of supplies for office operations and maintenance.  Sorted incoming mail and disseminated all correspondence to applicable departments.  Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.  Responded to any problems and issues that might arise.  Translating between German, English & Arabic.  Took Minutes.

 Answered incoming calls, respond to inquiries, and direct calls to appropriate personnel  Retrieved mail and faxes, and sort and distribute to appropriate departments  Oversaw electronic files, physical records and data management processes  Responded to any problems and issues that might arise.  Managed the overall administration.  Translating between German, English & Arabic.  Took Minutes.