Ankur Mahajan
Chief Technology and Product Officer @ 909 Technologies
About
70% of digital transformation initiatives fail to meet their stated objectives. — Gartner 80% of enterprises invest in transformation, yet fewer than one-third achieve sustained competitive advantage. — Forbes“Technology alone doesn’t create competitive advantage; leadership and disciplined execution do.” I am a Technology, Delivery & Product Executive with 20+ years of experience leading complex enterprise-scale transformations across utilities, banking, healthcare, and retail across USA, UK, EU and AU. I operate at the intersection of strategy, product innovation, delivery governance, technology and operational performance, helping organizations modernize legacy environments while improving profitability, resilience, and customer trust.I help executive teams navigate this complexity with clarity, execution discipline and real-time results; ensuring technology isn’t just a cost-centre, but a strategic enabler and competitive differentiator.If you're seeking a CTO, CIO, Digital Technology or Delivery Executive who blends strategic foresight with disciplined execution - let’s connect!🔹 Value I Bring• Align technology investment directly to revenue, growth, and enterprise strategy • Shift organizations from project delivery to product-led, value-driven operating models• Modernize legacy environments while ensuring operational stability• Build and scale high-performance engineering & product teams (200+ distributed staff)• Embed AI, data, and automation into core business processes• Stabilize and turn around high-stakes transformation programs🔹 Tangible Enterprise Impact• Led digital transformation for a $6.5B enterprise serving 1.1M+ customers • DXP, CRM Expert - Salesforce, Adobe, Sitecore, Drupal • Scaled agile product model across 200+ cross-functional team members• Increased digital adoption by 40% across omni-channel platforms• Launched revenue-generating digital propositions in regulated industries• Delivered up to 95% productivity gains through enterprise-wide RPA implementation• Partnered with Boards and C-suite to align multi-horizon technology roadmaps with growth strategy• Sustained high engagement across teams during complex enterprise change🔹 Executive Focus AreasEnterprise Technology, Customer Experience & Product StrategyDigital & AI TransformationEnterprise Delivery & PMO LeadershipCloud & Architecture ModernizationOperating Model & DesignGovernance, Risk & ComplianceBoard & Executive Advisory
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United States
Information Technology & Services
Robotic Process Automation (RPA), Business Process Automation, Agile Environment, Innovation Development, Strategic Business Change, Technology Management, IT Infrastructure Management, Customer Journeys, Marketing Automation, IT Enabled Business Transformation, Customer Experience Management, Product Strategy, Data Engineering, IT Project & Program Management, PMO set-up, Strategic IT Management, Call center start-up, Engineering Leadership, Program Management Professional, Intelligent Automation
Experience

Mentor, StartUp Coach and Angel Investor
San Francisco Bay Area
Startupbootcamp is a global network of industry focused start-up accelerators. It supports start-ups around the world from early stage pre-funding stage to scale-up and growth stage, by giving them direct access to an international network of the partners, investors, industry experts and mentors in their sector. - Collaborated with entrepreneurs and CEOs to develop business plan and strategies, refine pitches, and secure funding for their innovative ventures. - Mentored and coached early-stage startups providing guidance and support through the pre-funding to growth stages. - Connected start-ups with a global network of partners, investors, and industry experts to facilitate their scale-up and success.

Director Digital Transformation (Head Of Digital Engineering)
Alinta Energy is Australia’s fourth-largest utilities company valued at A$6.5 billion involved in end-to-end energy delivery through generation, wholesale, and high-impact retail operations that power over 1.1 million customers nationwide. As a member of the Senior Leadership Team, I spearheaded digital transformation and end-to-end DXP rollout at Alinta with a primary focus on digital deflection (sales and service), omni-channel customer experience, retail business profitability and growth. Managed a Digital portfolio incl. Strategy, Architecture, User Experience, Development and Delivery, supporting Digital Marketing, Customer Experience and customer facing technology and back-office operations. Key areas of focus include: - Digital Strategy and multi-horizon DXP roadmap planning with Adobe Experience Cloud - Improve Digital deflection and customer engagement across all online channels - Delivering best-in-class user experience across all Digital Channels incl. MyAccount, Website, Sales Channels using human-centred design, customer insights and innovation - Adoption of product-led operating model and rollout of agile ways of working, upskilling cross-functional teams with 200+ staff across business and IT org structures. - Accountability for technology architecture, solution design, execution of complex technology solutions and managing BAU operations - Adobe, SiteCore, .Net Core, Salesforce, Genesys, Azure, AWS, Okta, Low Code/ No Code Platforms - Architected and deployed a centralized API Gateway layer (with 50+ integrations) utilizing micro-services architecture enabling secure and robhust integrations for channel partners and third-party vendors. - Embed and champion RPA capability across broader Alinta business

Head of Delivery and Technology PMO - Customer, Digital and Technology
Melbourne, Australia
In this newly created role, as the Head of Delivery, I brought together an integrated view of group technology, partnered with C level execs and business GM’s for delivery of key technology initiatives, led teams that plan and execute end-to-end complex business projects, provided governance and oversight, regular reporting of group technology portfolio for Board consumption. Also helped to mature organisations agile capability and shift to iterative delivery model. Key focus areas included: - Digital Technology Projects - Salesforce, Microsoft CRM - Digital Channels Uplift - Sitecore - Data and Business Intelligence - Master Data Mgmt, Tablue and PowerBI - Agile Transformation and New Ways of Working - Cyber Security and Risk - IAM, CPS 234 - Enterprise Tools - JIRA and SNOW - Delivery and Engineering

Delivery Manager and Transformation Lead
Led a major project launching a white-labelled product in the market, creating a new revenue stream for Health Insurance business. Managed a cross-functional team with over 50 staff split across 7 functional streams, led launch readiness and go-to-market activities incl. business change readiness, technical architecture, integration and go-live. This was also the first project to adopt Agile at scale demonstrating the value of incremental delivery and setting stone for a major Agile transformation across the Retail business.

Project Manager and Business Analyst
Consulting
Ankur Mahajan's Contact Information
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