Amber Cason

- Planned and executed de-escalation plan with clients escalated within the highest levels at the organization - Facilitated weekly executive updates with the client and internal stakeholders - Created weekly dashboard providing progress updates with 25+ metrics across 5+ workstreams - Drove issue resolution - Engaged internal and external stakeholders to drive 50+ open issues to resolution - Represented FIS positively and provide a quality client experience - Provided regular concise updates on progress - Manage cross functional events with colleagues, clients and community partners in 5 cities globally - Assist in developing Client Excellence program and metrics - Leverage relationships with colleagues to solve problems and provide solutions impacting internal and external clients

- Created and distributed internal communications and newsletters to 1,000+ colleagues - Engaged with colleagues throughout the organization to drive corporate integration activities - Focused on protecting culture of new organization to maintain the trajectory of the asset - Facilitated colleague satisfaction survey to 150+ colleagues and provide leadership executive feedback - Drove corporate priorities through initiatives and project management - Led and managed policy change and review process for FIS Corporate Policies

- Facilitated the creation of the Inaugural Global Sustainability Report - Met with investors, rating agencies and community members about the ESG program - Crafted responses to rating agency surveys and request - Drove the integration of ESG efforts into business process - Managed team of analysts - Collected 1,000 + metrics for use in the Global Sustainability Report - Generated messaging for internal and external stakeholders

- Facilitate and collaborate on the creating and implementation of all Global Compliance Policies - Lead all employee engagement events and all hands calls for 40+ colleagues - Developed mandatory training courses for 11,000+ employees to ensure regulatory compliance - Established an annual training strategy for all employees - Created executive and board level reports on various compliance topics

Compliance Center of Excellence Rotation - Aid in user acceptance testing for a new system implementation - Develop materials for trainings hosted across various lines of business on regulatory requirements - Collaborate with internal and external stakeholders - Act as a steward for the FLDP program and Worldpay at various events Operational Risk Management Rotation - Created risk and control matrices for 4 lines of business - Quality test results from an RCSA program - Serve as a liaison between the lines of business and Risk Internal Audit - Performed fieldwork and provided recommendations for three areas of the business in Internal Audit - Led and managed a software upgrade for Internal Audit workflow tool - Serve as a an adviser for various projects within the business Credit and Merchant Risk Rotation - Managed and drove 27 transformation initiatives within the Credit and Merchant Risk function - Documented and create standard operating procedures for an entire function - Identified gaps within current processes to provide opportunities for improvement - Planned multiple team building events to strengthen collaboration within the team

- Created staff schedule for Facility Operations staff of 47 - Responsible for organizing the hiring process for approximately150 candidates every six months - Conducted annual evaluations for 47 current staff members - Fostered a welcoming environment for over 1000 daily patrons - Aided in carrying out procedures during emergency situations - Maintained a safe environment by enforcing policy with all members

- Create training materials for Facility Operations staff members - Plan monthly in-service meetings for 44 staff members - Train new staff members on policies, software, and employee handbook - Researched and led an initiative for a departmental scheduling software change