amber wang

* Responsibilities： * Support the team manager on cost control, delivery quality, team development, etc * Service Delivery Management, including analyzing report, making improvement plans, communicating and coordinating with 2nd and 3rd line teams to achieve better end to end service delivery * Beijing and New Delhi 1st line team Knowledge Management * Handle complain and escalation cases, make root cause analysis and improvement plans * Run or support project, including Global HR Support Model implementation and development * Global HR Support Process/Tools globalization and standardization * Regional Annual Award Program * Reorg Project * Downsizing/Redundancy Project * File Mgmt. Project, etc * Other operation support, including Leaving Process Mgmt., New Foreign Orientation, 1st line employee support, etc

* Responsibilities： * Manage a first line support team to achieve the delivery of cost-efficient and high-quality HR transactional services within an agreed Service Management Framework. * Apply and facilitate execution of HR policies & processes. * Provide functional expertise regarding HR processes and systems * Run and participate in HR Delivery projects * Manage agreed local vendors