amber douglas

* Managed vendors to ensure compliance with shipping procedures and requirements * Processed urgent, same day shipments for Moog and Intel * Monitored shipments to ensure proper routing and on-time delivery * Provide customer support and solutions for a variety of shipment issues

* Facilitated movement of LCL ocean freight (booking confirmation, routing instructions, sell rates) * Coordinated freight pick and delivery (flat bed, LTL) * Billed imports fees, audit origin invoices, and collect credits when necessary * Tracked imports for expected receiving date and/or delays * Provided broker with arrival information and commercial documents for LCL shipments

* Coordinated with broker for Customs, FDA and ISF entry * Tracked imports for expected receiving date and/or delays * Maintained accurate shipment information through database in Access * Coordinated with accounts payable with regards to advances, letters of credit and other forms of payments. * Assisted Vice President with purchasing product by coordinating with vendors

* Developed an innovative process to improve accuracy and timeliness of Boeing import security filings * Organized process for customer compliance with Department of Homeland Security regulations * Facilitated data submission to United States Customs * Coordinated dispatch of third party trucking services for container pickup

* Collection and maintenance of customer CFS document database for the release of CFS freight * Coordinated container pickup from terminal * Managed in-house accounts for multiple customers * Maintained accurate inventory information through customer database in Excel

* Coach group members on account details and processes * Responsible for providing backup coverage for all team member’s accounts * Create and maintain excel database for select flights covering 24-hour periods * Conduct audits on customer care team call statistics * Review daily performance and provide feedback to team members