Amay R

Engaged senior executives and identified new business opportunities. Worked on FP&A initiatives, defined KPIs, and pricing models to boost profitability. Used CRM tools to manage pipelines and improve forecasting accuracy.

Increased website traffic by 25% and social media engagement by 30%, generating 100+ qualified leads/month. Improved customer satisfaction through active social media management and analytics. Explored AI, VR, and AR to create immersive brand experiences and drive loyalty.

• Developed and implemented strategic plans aligned with organizational goals, driving market expansion, service diversification, and operational efficiency. • Managed strategic initiatives from conception to implementation, ensuring timely delivery within budget and scope. • Collaborated with senior leadership to translate strategic objectives into actionable plans and track progress

• Customer Satisfaction (Guest Feedback, Social Media Review). • Financial Performance (Up selling, Room Revenue, Operation Auditing). • Showing Initiative, Problem Solving, Staff Training, Team Leading. • Develops high quality relationships with guests throughout their stay. • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution. • Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.

• Assisted with coordination in a busy hotel environment, and learned multi-tasking. • Received good appraisal from all the 4 core departments of the hotel.

• Designated the Student Placement Representative of my batch (2022-2024) • UPES academic scholarship holder (30%)

Successfully completed A1, A2, and B1 level of French language and also cleared A2 level DELF exam conducted by Ministry of Education, France.