Amaury L.

B2B Service Management Sr. Engineer @ AlticeDo

About

Performing with passion as a network engineer specializing in Internet Service Providers (ISP) networks and B2B network services from medium to large-sized enterprises. My approach involves understanding your business needs, aligning network solutions with your objectives, and delivering the expected results or even exceeding them. -Expertise in vendors like Fortinet, Nokia, Huawei, and Cisco. -Focus on scalability, good performance, security, and cost efficiency. -Full lifecycle management from design to maintenance. -Effective communication and reliable support throughout the project. -Committed to excellence and delivering successful network solutions.

Country

Dominican Republic

City

Santo Domingo

Industry

Telecommunications

Skill

Training, Project Management, Structured Cabling, Software Installation, Computer Maintenance, Computer Networking, Printer Support, Help Desk Support, Technical Support, B2C, Network Management Systems (NMS), SQL, Solarwinds, Systems Analysis, Operation, Network Operations Center (NOC), Tier II, Git, GitHub, Docker

Experience

B2B Service Management Sr. Engineer

AlticeDo

2025-6 - Present · 1 yr 4 mos

B2B Service Management Engineer

AlticeDo

2022-9 - Present · 4 yrs 1 mo

Dominican Republic

Plan, design, optimize, automate B2B network infrastructure. Create proper technical documentation and guidelines about the correct ways to implement and operate new features. Standardize networking solutions. These blueprints are intended to be consulted by other areas like services delivery and tier 1-2 operational departments . We also do migration projects of legacy equipment or services according to the new technologies and business needs. Also, we implement customizable ISP telecom services for B2B segment according to the customer needs and in collaboration with our Core Mobile, IP backbone, VAS and Marketing departments if necessary. Portfolio of B2B technical solutions with some vendors like: - Fortinet (FG/FMG/FAZ/FortiAP/FortiSwitch/FortiCloud) - Nokia (SAR) - Huawei (ATN/RTN/NE40E/NetEngine) - Cisco (ASR/ISR/NCS). - Calix (C7/E5/E7)

B2B Technical Operations Jr. Engineer

AlticeDo

2021-4 - 2022-9 · 1 yr 6 mos

Responsible for maintaining and operating most of the technical solutions available in Altice's portfolio of services intended for business-to-business (B2B) customers. Provide tier 2 technical guidance to NOC and/or field engineers in order to solve technical issues and restoring services under an agreed SLA.

Network Analyst/NOC Technician

AlticeDo

2017-6 - 2021-4 · 3 yrs 11 mos

Responsible for day to day monitoring and basic troubleshooting of network operations in the IT field as well as the telecommunication infrastructure ensuring full operation and business continuity. Developed analytic skills and attention to detail by analyzing alerts, system logs and identifying potential issues before scaling to higher levels of support.

Technical Support Representative

AlticeDo

2016-2 - 2017-6 · 1 yr 5 mos

Remote technical support intended to solve issues or requests made directly by customers reporting their voice, internet and video services under ADSL or HFC access technologies.