Amandalisse N.

Recruit for talent in the healthcare, financial, legal, event, and IT industries. Oversee and train the recruiting department. Distribute openings and ensuring staffing quotas are met. Ensuring client satisfaction and solving any issues that arise. Conduct employee evaluations. Assist the onboarding department with candidate's compliance. Created organizational methods to keep track of onboarding and recruitment processes. Assist president/owner of the company by developing strategies to grow the business. Following up with clients to see if they have a need for new talent and maintain client satisfaction. Conduct employee investigations, coachings, terminations, and process VOE forms.

Lead and develop company's overall strategy for growth & profitability. Oversee business development & client relationship management. Manage staffing team, ensuring efficient & effective recruitment processes. Develop & maintain talent pipeline to meet client needs. Drive operational efficiency & effectiveness to maximize profitability. Set & monitor metrics for talent team. Implement technological advancements to streamline processes. (Due to company downsizing this role was eliminated)

Recruit for various positions within the Healthcare industry anywhere from clinical-IT and admin-warehouse. Attend client meetings when necessary to speak on best practices for recruiting. Post jobs, source for candidates, conduct phone screenings, formal interviews, and assist the Compliance Administrator with the on-boarding process for new recruits.

Recruit for openings within the healthcare, information technology, and warehouse industries. Assist with the compliance/onboarding department when necessary. Provide customer service to clients.

HRIS Coordinator (Acquisition Transition) Matrix Medical Network acquired HealthFair DPN USA, LLC in February 2018. Following the acquisition, I transitioned from Human Resources Coordinator into the HRIS Coordinator role to lead the integration of personnel data. Acquisition Integration: Managed the migration of all employee files from HealthFair to Matrix Medical Network, including the digital transformation of physical records into a centralized electronic system. Compliance & Records: Oversaw verification of employment (VOE), onboarding protocols, and record-keeping during the corporate transition. Project Completion: Successfully finalized the data transfer and integration between the Winter Springs, FL and Scottsdale, AZ offices. Human Resources Coordinator (role while employed under HealthFair DPN USA, LLC) Talent Acquisition: Sourced candidates across multiple platforms (Indeed, ZipRecruiter, Monster, CareerBuilder) for clinical, corporate, and contact center roles. Conducted phone screenings and formal interviews in collaboration with hiring managers. Employee Lifecycle: Facilitated new hire orientations and onboarding, processed employee change forms, and served as a primary resource for company policy inquiries. Documentation & Reporting: Maintained electronic personnel files and generated database reports for HR Business Partners to support daily operations. Process Improvement: Enhanced record-keeping spreadsheets and change logs, improving data filtering and accuracy for employee records. Employee Relations: Assisted with employee investigations and completed I-9 documentation and employment verifications.

Created special orders for customers & contractors with corporate accounts, followed up with vendors on special orders & assisted with in home project services by up selling specialty products & services. Answered phone calls & routed to the correct department & handled customer complaints to ensure customer satisfaction. Assisted the store manager to close registers & collect funds at the end of the night to take to the vault. Trained new associates on company software systems. Was a backup head cashier supervising the cashiers & scheduling their breaks. Worked in the tool rental department assisting customer's with DIY project tool selections. Worked at the special services desk providing superb customer service. Worked in Flooring department assisting customers with selections for their flooring repair, installations, and project management. Worked in the appliances department selling appliances & installations. Worked in the decor department setting up measurements for blind installations for customers. Assisted with monthly kid's workshops for the community. Awarded 15 homer badges for customer service.

Supervised cashiers & customer service desk. Made schedules for breaks & lunches for all employees on the front end. Handled customer complaints & was a key carrier that collected the money at the end of the night & took it to the vault to log amounts for bookkeeping purposes. Ensured front end employees were following proper protocols on registers. Audited online & layaway orders to ensure customer satisfaction. Troubleshoot system issues to corporate IT personnel. Signed off on vendor deliveries after ensuring proper inventory arrived. Assisted HR Manager with recruiting & hiring cashiers and service desk personnel.

Provided excellent customer service to guests & ensure guest satisfaction was met with every guest. Trained new servers on proper procedures & customer service etiquette.