amanda hamad

* Initiated contract role with KForce working remotely for PwC on Content Curation team. Designed and developed 4 standard operating procedure manuals within first two weeks of start date. * Develop and design Training Catalog iPDF in Google slides * Coordinates compliance requirements for virtual instructor lead training classes * Manages administration of new and retired online learning self-studies in Cornerstone LMS * Research and resolve incidents related to learning management tool, course launch issues, and * obtaining certificates of completion from third party vendors * Trains team members * Analyzed vendor usage reports weekly to ensure accuracy of monthly client invoice * Administered third party vendor license to learners who requested access

* Promoted from office support administrator consultant to Operations Professional within first 6 months of start. Oversaw consultant outreach program for over 100 professional consultants located in 4 different states. * Conducted weekly new-hire welcome experience to professional consultants that resulted in increased awareness of policy and procedures * Resolved consultant payroll, benefits, time keeping, and technical inquiries that led to employee satisfaction * Selected by management to be part of team that assessed and evaluated 10 training courses for * Operations Professional Certification Program that debugged errors and improved accuracy

* Development and Training Coordinator * Provided training for staff in operating new computer software * Placed test orders for training class * Resolve online orders that are randomly held for fraud checks * Investigate escalated customer issues through written and oral communication * Recruited and hired 300 non-exempt seasonal candidates for Gap's peak season * Conducted interviews of 5-10 candidates a week * Recruited applicants for call center and distribution network * Corresponded with customers to resolve customer inquiries through e-mail * Responded to an average of 15-20 emails an hour

* Recruit and screen top level talent for core practice areas which include: Architecture; Retail Environmental Design; Brand Communications and Product Development * Jobs filled include staff and management roles for designer, CAD operators, accounting, client services and sales. * Coordinate 10 interviews/interview schedules * Checked references and managed background check process * Developed 5 job descriptions * Research and post open jobs on company web site and online job boards * Organize and manage 2 new hire orientation and on-boarding per month * Track associate vacation and personal time accruals bi-weekly * Develop offer letters/severance documents * Conduct exit interviews

* Promoted to newly created role to support Finance leadership across North America. Launched presentation support and client satisfaction survey program that improved quality and increased awareness of service delivery. * Designed curriculum guide that increased employee awareness of Learning Management System * Facilitated Google+ application to North American field offices to enhance job performance * Recognized in national newsletter for leading 15 Operations Professional peers to develop action * plan that examined results of annual employee survey

Activities and Societies: American Marketing Association

Graduated with a 3.97 in the Master of Arts in Education in Adult Education and Training through the University of Phoenix online program."]