Amanda Lewis

Manage high-volume operations in a fast-paced environment ensuring workflow efficiency, issue resolution, performance optimization and operational continuity. Identify and resolve service-impacting issues, minimize disruption increasing overall efficiency and document incidents.

Led field operations and installation teams, ensuring on-time deployment of equipment aligned with project scope and operational requirements. Coordinated food display orders, service calls, vendors, and inventory, ensuring efficient delivery and operations. Managed technical installations and service support activities, supervised technicians and ensured equipment deployment met requirements. Managed service requests, vendor coordination, and inventory tracking while maintaining documentation for installation and repair activities. Monitored project schedules and delivery milestones to ensure timely completion of deliveries. Maintained clear communication with customers and internal teams regarding service updates, issue resolution, and active status.

Promoted into a senior role to lead enterprise-scale telecom implementations and global network delivery, managing high-value accounts and complex, multi-service deployments. Key Contributions: Served as Senior PM for a $17.5M global Motorola Solutions program, delivering MPLS, Private IP, Managed Services, and wireless solutions while also leading 8 - 15 concurrent customer projects, ensuring alignment with scope, SLAs, and revenue objectives. Directed cross-functional teams across Sales, Engineering, Design, Field Ops, and Managed Services. Owned end-to-end service lifecycle (from request to provisioning to testing to activation) ensuring accuracy, readiness and on-time delivery. Acted as primary escalation point, resolving complex provisioning, capacity, and deployment issues. Coordinated site readiness, circuit builds, and field deployments, including vendor and logistics management. Streamlined workflows, reducing order aging and improving delivery speed and operational efficiency. Key Results: Achieved 98% on-time delivery with less than 1% past-due rate consistently exceeding SLA targets. Exceeded standard intervals across ordering, provisioning, and activation cycles and delivered high-revenue, multi-service telecom solutions across global environments.

Verizon, Global Network Technology - Managed end-to-end network implementations across One Fiber, BARs, and ULH initiatives while simultaneously leading 100–200 concurrent network deployment projects to achieve 98% on-time delivery. Directed cross-functional teams including Engineering, Field Ops, OCC, and Sales and oversaw full lifecycle: planning, design, installation, turn-up, testing, and closeout. Led deployment of Ciena, Cisco, Fujitsu, Nortel, and Alcatel-Lucent equipment. Coordinated resource scheduling, dispatch, equipment delivery/back orders and field execution. Proactively managed risks, dependencies, and escalations to minimize service impact and delays. Maintained real-time stakeholder alignment, tracked milestones, deliverables, and project status. Impact: Strengthened cross-team coordination and execution efficiency, improving overall delivery timelines and encouraged team comradery.

Managed end-to-end project lifecycle from quote to implementation for national clients. Coordinated cross-functional teams, vendors, and stakeholders to ensure SLA adherence. Led project coordination, tracked milestones, deliverables, and timelines, ensuring on-time project completion.

Managed telecommunications accounts supporting machine-to-machine (M2M) fleet connectivity solutions while leading and coaching junior account managers to improve team and client support delivery. Key Contributions: Served as technical liaison between customers and network operations teams. Analyzed service performance and billing data to identify operational improvements. Resolved technical service issues impacting network connectivity.

Led global MPLS network transformation for over 120,000 users across 455 sites in 50 countries for Shell Oil Company. Managed end-to-end project lifecycle, including planning, scheduling, and risk management and on time delivery across complex multi-region deployments. Served as primary customer liaison & escalation point, ensuring alignment of scope, timelines, and delivery. Partnered with PMO and leadership to develop detailed project plans that drove process improvement and change management, including deployment best practices and change control procedures. Facilitated governance and stakeholder meetings, ensuring performance alignment and issue resolution. Early career: Transmission Engineer (contract) and First line supervisor, Network Center Technicians