Amanda Zenitha

- Spearheaded a team of 4 to build the Induction Program for ~350 new joiners every month in Zomato, Blinkit, Hyperpure, and Feeding India - Conducted ~52 training sessions with 1000+ new joiners for smooth onboarding for 5 teams from Online Ordering, Dining, Hyperpure, Customer Experience, and Restaurant Partner Experience - Headed training sessions for Sales in Online Ordering, Finance, Legal, Secretarial, Restaurant Partner Experience, and Sales in Hyperpure to upskill/ reskill employees - Reduced the knowledge gap between teams through tool utilisations and soft-skill improvement

- Executed end-to-end partnership process between Zomato’s first physical product, Nutrition and Amazon as well as Flipkart resulting in the launch of the brand on both platforms - Launched third-party brands like Vahdam, Butternut and Co, and Cureveda in the Nutrition funnel - Drove the transfer flow for ~1000 products every month sold through Amazon and Flipkart to enhance customer experience with Amazon being the highest GMV contributor for the Nutrition business - Managed daily Ads spent a budget of ₹10L-40L/ month on Amazon and Flipkart resulting in a boost in product visibility of 24% - Collaborated with Futwork to promote fitness products to 300+ gym trainers in tier 2 & 3 cities - Built the supply chain process for Filled by Amazon shipment which improved the delivery TAT from 5-7 days to 1-2 days

- Led 8 sales executives in serving 180 long-tail retail clients, generating USD 450k annual revenue with a 95% renewal rate in PAN Jakarta and Bali - Individually closed bank partnerships for the overall Indonesia business with BCA Bank, BRI Bank, and Mandiri Bank.

- Built Payment Gateway integration for Zomato Pro Indonesia. Managed payment collection, UX/UI, weekly disbursements, and backend accounting with less than 0.6% gateway failure rate. - Contributed to operations for end-to-end campaign activation and maximize city revenue - Processed 200+ monthly campaigns and reduced churn from 42% to 25% in 8 months through the implementation of a minimization system. The role was executed through a team of 4 associates.

- Co-led Indonesian launch of "Sneak Peek" videography advertisement product as the operation's owner with the national head. - Generated 27% incremental revenue in first 6 months of launch through ~200 campaigns with sales, content, and agency collaboration while managing revenue booking

Managed all processes related to ad campaign activations and invoices

Managed ad campaign activations and organization's payment/performance data.

- Prepared lesson plans for ~15 students per class on daily basis in the subject of Mandarin - Established creative methods for an effective learning environment and classroom management