amanda wallace

* Facilitate the development, implementation, and reporting of goals and performance standards, including monitoring productivity, monitoring associate quality and achieving contractual obligations. * Manage process flows, create and update work instructions, and collaborated with upper leadership to ensure patient care. * Ensure employees understand and comply with the Code of Business Conduct and all applicable company policies and procedures to promote compliance. * Monitored daily metric implementation for effective team productivity. * Accountable for employees through guided leadership, professional development, administrative duties, performance reviews, disciplinary action and terminations.

* Managed Neurostimulator orders, authorizations, scheduling, and reprogrammings for 9 satellite offices. * Strengthened Neurostimulator volume by 74% for practice, in first 6 months of employment. * Initiated and developed rapport with doctors, neurosurgeons, and pain psychologists for Neurostimulator cases. * Maintained great working relationships with neuromodulation representatives of St. Jude Medical and Boston Scientific. * Informed and educated patients and new providers on neurostimulation trials and procedures. * Streamlined processing and protocol format for provider/patient understanding. * HIPAA Compliance Officer implementing patient privacy and safety. * Product manager of the neurostimulator program. * Very knowledgable in Centricity EMR.

* Office Manager of 58 employees maintaining all office responsibilities, work practices, and functions. * Contribute to transitioning corporate culture by managing company and team building events. * Work with CEO to reduce employee turnover and increase company morale. * On-boarding and Off-boarding employees. * Process semimonthly payroll, 401K contributions, billing using GL codes. * Project manager of office move, including but not limited to bidding contracts, negotiating estimates, and contract deadlines. * Responsible for monthly reconciling of credit card and benefits statements. * Work with CFO and Controller on billing spreadsheets. * Manage HIPAA compliance with employee information, federal, state, and local laws. * Facilitate problem-solving strategies. * Conducting educational benefit programs. * Leader of company-sponsored team to help raise money and awareness for local children with The Austin Cup. * Maintain employee and benefit database. * Build effective relationships with company officers, managers, employees, vendors, and contractors.

Activities and Societies: Biology Club- Vice President Chemistry Club Member Environmental Science Club Member