Amanda Ruby

Senior Manager, Distribution Operations @ Loews Hotels & Co

About

With 16 years of diverse hospitality experience, I bring a comprehensive understanding of electronic distribution, eCommerce, hotel operations, sales and catering, reservations, and group support. For the past 14 years, I've been proud to grow my career with Loews Hotels, contributing across multiple disciplines and leveraging my cross-functional knowledge. Prior to entering the hospitality field, I spent five years in the logistics industry, managing key client accounts and building a strong foundation in customer service, operations, and communication. I’m passionate about technology-driven efficiencies and am proficient in a wide range of industry platforms including Opera Cloud, SynXis, Cvent, Lucid, Fornova, OTA extranets, Onyx CenterSource, Service Now, global distribution systems, and content management systems. Outside of work, I’m a committed volunteer with the Nashville Humane Association. I enjoy yoga, music, traveling, exploring new cuisines, reading, watching movies, and hiking with my dog.

Country

United States

City

Nashville

Industry

Hospitality

Skill

XML, OTA extranets, Robotic Process Automation (RPA), ServiceNow, Global Distribution Systems, Sales Operations, Sales, Opera, Content Management Systems (CMS), Training, Customer Service, Hospitality Industry, SynXis, Fornova, Cvent, Leonardo, HTML

Experience

Senior Manager, Distribution Operations

Loews Hotels & Co

2025-8 - Present · 1 yr 2 mos

• Lead research, testing, and implementation of robotics process automation solutions • Manage system implementations and large-scale migrations • Serve as chain administrator for SynXis CRS and Lucid Content Manager • Act as team lead for all ServiceNow product enhancements, including coordination, prioritization, and testing

Distribution Operations Manager

Loews Hotels & Co

2022-8 - 2025-8 · 3 yrs 1 mo

Remote

• Led distribution team, including an assistant manager and four analysts • Developed and maintained comprehensive training materials • Reconciled OTA commissions for 16 hotels • Worked with eCommerce team to manage content on brand website • Researched complex data and connectivity issues • Worked system releases and conducted system testing

Distribution Supervisor

Loews Hotels & Co

2021-7 - 2022-8 · 1 yr 2 mos

Remote

• Hired and onboarded new Distribution Analysts • Monitored rate parity for the brand and provided feedback to executive team • Provided daily support to revenue, sales, group, and front office teams • Acted as chain administrator for Cvent and managed consortia RFP process • Oversaw invoice processing across multiple departments

Senior Distribution Analyst

Loews Hotels & Co

2017-8 - 2021-7 · 4 yrs

Nashville, TN

• Built and maintained special offers for brand website • Reconciled affiliate marketing commissions • Built rates and managed content in all systems for all Loews properties • Created group booking links • Audited content and pricing to ensure accuracy and parity

Distribution Analyst

Loews Hotels & Co

2014-9 - 2017-8 · 3 yrs

Nashville, TN

• Onboarded new Directors of Revenue Management • Reconciled travel agent commissions and provided support to agents • Built rates and managed content in all systems for all East Coast properties • Maintained internal components of PMS, CRS, and GDS

Special Services Agent

Loews Hotels & Co

2013-3 - 2014-9 · 1 yr 7 mos

Nashville, TN

• Created FIT and VIP reservations • Audited arrival reports and managed stop-sell calendar and promotions • Worked closely with Revenue Managers on above-allotment approvals • Processed OTA partner deposits

Travel Planner

Loews Hotels & Co

2011-8 - 2013-3 · 1 yr 8 mos

Nashville, TN

• Generated over $3M in booking revenue through upselling and conversion • Assisted in supervising the reservations floor and contributed to special projects

Sales and Catering Coordinator

IHG Hotels & Resorts

2009-8 - 2011-8 · 2 yrs 1 mo

Nashville, TN

• Led weekly meeting to review upcoming room blocks • Sold and contracted wedding room blocks; coordinated amenities and VIP inspections • Created rooming lists, banquet event orders, and group resumes

Account Manager

UPS Supply Chain Solutions

2006-2 - 2009-8 · 3 yrs 7 mos

Nashville, TN

• Managed a $10M sales territory, providing air and ocean logistics solutions • Delivered customer training and resolved operational issues under time constraints • Collected past-due invoices and improved client satisfaction

Account Executive

BAX Global

2005-1 - 2006-2 · 1 yr 2 mos

Jackson, MS

• Managed a $5M sales territory, offering air and customs brokerage services • Delivered logistics solutions under pressure, including training and invoice collections