amanda delanski

* Grew number of customers by approximately 18% in the last year * Monitored customer preferences to determine focus of sales efforts. * Generated monthly and annual sales reports. * Trained in negotiations and time management. * Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site representatives. * Developed rapport with the customer base by handling difficult issues with professionalism. * Supervised trained and developed sales staff and product technicians

* Participated in various incentive programs and contests designed to support achievement of production goals. * Delivered excellent customer service by greeting and assisting each customer. * Addressed customer inquiries and resolved complaints. * Trained and Coached associates engaged in sales, inventory-taking and returns. * Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. * Explained information about the quality, value and style of products to Influence customer buying decisions.

* Establish standards for personnel performance and customer service. * Direct employee training, resolve personnel problems, and evaluate employee performances. * Review procedures and operations to determine ways to improve service, performance, or safety. * Perform some food preparation and service tasks such as cooking, and serving when necessary. * Investigate and resolve customer complaints.

* Work with customers to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs. * Follow a structured approach to customer on-boarding, sourcing new business, and expanding existing relationships through prospecting, asking for referrals and maximizing outbound calling. * Strive to make each customer interaction the best experience of their day by consistently delivering on each step of the Customer Experience Process.