amanda carroll

customer solutions specialist

About

Customer Solution Specialist position in the Enterprise Solutions Group at KnowledgeLake

Country

united states

City

st. louis

Industry

computer software

Skill

leadership, powerpoint, microsoft office, microsoft sql server, java, project management, microsoft excel, microsoft word, software development, strategic planning, research, customer service, event planning, teamwork, time management, databases, sql

Experience

cams administrator

blackburn college

2016-8 - 2017-5 · 10 mos

Reports to the Database Administrator. Manage CAMS Enterprise, including user accounts, table maintenance, and troubleshooting. Write SQL scripts for reports and updating the CAMS database. Facilitate import and export of data between Excel and Microsoft SQL Server Management Studio.

customer solutions specialist

knowledgelake

2017-8 - Present · 9 yrs 2 mos

A Customer Solution Specialist position in the Enterprise Solutions Group is responsible for assisting our clients with installation and configuration of KnowledgeLake software and troubleshooting issues as needed. A Customer Solution Specialist learns about the KnowledgeLake products and how to install them in a customer specific environment. Level 1 members work with other team members including a member of sustained engineering to solve issues.

cams technician

blackburn college

2016-1 - 2016-5 · 5 mos

Reports to the Database Administrator. Study and be tested on CAMS documentation, first in breadth, then in depth. Will learn to go on site to troubleshoot help desk tickets having to do with running CAMS. Will perform some data entry tasks, mostly in Excel.

computer lab technologist

blackburn college

2013-8 - 2016-1 · 2 yrs 6 mos

* Instruct, assist, and supervise persons using the lab with programming, word processing, other supported software. * Care and maintenance and ensure proper use of equipment. * Monitor, report, and troubleshoot computer problems. * Clean and maintain the labs, log helpdesk tickets. * Train regularly to improve knowledge of supported hardware/software.

Education

bunker hill high school

2009-1 - 2013-1 · 4 yrs 1 mo

Class rank 3 of 44 Principal's List (4 years) Activities and Societies: Scholastic Bowl (team academic competition) Band (clarinet) Golf

blackburn college

mathematics

2013-1 - 2017-1 · 4 yrs 1 mo

3.766 of 4.0 GPA I have studied in the fields of Computer Science and Mathematics as well as worked in the Work Study Program as a Lab Technician. I am also the Vice President of the Yarn Crafts Club, "What's the Stitch?". Activities and Societies: What's the Stitch: the Yarn Crafts Club - Vice President