aman jha
director - process improvement
About
Experienced Training & Quality Director. Skilled in Training & Quality Management, Customer Relationship Management (CRM), Process Excellence, Lean Six Sigma, People Management, leading account certifications for COPC, ISO & PCI standards. Certified MBB professional with diversified experience in leading domains like Technical, Travel, Telecomm, E.Com., Banking & Insurance. Enjoys capability building by pushing the envelope to exceed client targets and profitability goals.
philippines
philippines
outsourcing/offshoring
process excellence, service delivery, mis, team management, bpo, vendor management, transition management, offshoring, change management, performance management, outsourcing, process improvement, crm, management, six sigma
Experience
director - process improvement
sutherland global services
training and quality leader
concentrix
Leading Training & Quality for Telecomm Processes @ CNX, Manila Mentoring Analytics team on generating Business Insights Creating Lean Six Sigma culture by initiating GB / YB projects and certifications Rationalizing support ratio for Cost optimization Developing robust Change Management process with Clients Developing strategies for NPS improvement through capability enhancement and process redesign
manager, business development and change management
hsbc
Business Development & Change Management
manager - black belt
exl
Black Belt, Quality & Process Excellence
deputy manager - quality, technician coe
ibm
consultant, business process excellence and transformation
wns global services
Consultant, Business Process Excellence & Transformation at WNS Global Services
Education
commerce
patna collegiate school
pondicherry university
t.p.s. college,
indira gandhi national open university
business management
aman jha's Contact Information
Phone
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