Amalie Hilligsøe

- Deliver high-quality customer support across multiple channels, ensuring prompt and efficient service. - Manage customer accounts and support processes, enhancing customer satisfaction and loyalty. - Engage with customers through various platforms to build positive and lasting relationships. - Oversee key operational tasks related to order tracking and logistics, maintaining high standards of accuracy and efficiency. - Contribute to financial administration, including payment processing and invoice handling. - Support overall team efforts by monitoring internal processes and ensuring smooth daily operations. - Experience with: Shopify, ReCharge, Dixa, Webshipper, E-conomic

- Sales Assistant at the Danish skincare brand Beauté Pacifique in Salling, Aalborg - Advising customers to improve their skin’s strength and health - Keeping the stand clean and organized

- Responsible for the Danish Natural Skincare & Beauty Cosmetics section; - Decides which skincare brands we have in the store - Responsible for arranging trainings for new products and brands - Helped a new small skincare brand to sell in the Danish Natural Skincare department in DutyFree - Product order for external skin care retailers; - Communication and planning/coordination of collaborative competitions for colleagues with external retailers within skin care; - Responsible for skincare brand/customer visits and getting the store ready for display; - Participation in voluntary trainings about a wide range of product categories (ex: from alcoholic beverages to skin care); - Optimization of the sales targets through daily, monthly and yearly team KPIs

- Provide functional and technical support for resolution of customer problems, incidents, issues, requests and queries; - Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner; - Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.

- Customer assistance by providing advice to customers; - Responsible for the Natural Skincare & Beauty Cosmetics section; - Participation in voluntary trainings about a wide range of product categories (ex: from alcoholic beverages to skin care); - Optimization of the sales targets through daily, monthly and yearly team KPIs.

- Checkout assistant at Aalborg Airport's Duty Free cashier

- Part of the textile department team which oversaw 5 categories of goods; - Assisting customers in all genders and ages; - Organizing the clothes assortment.

European Business Baccalaureate Diploma - EBBD Electives: Mathematics A + finance

- Leader of the sports section of the Yearbook club; - Sideline cheerleading and Competitive cheerleading: 1st place at State Championship of Michigan 2019 of Competitive cheerleading; - The only exchange student at the highschool; - Awarded as Best Student in Life Fitness recognized by the teaching committee.