Alyssa Riesenbeck

- Applies technical and product expertise to penetrate the market through the specification community, consisting of designers, architects, and builders - Consults with Architects to help specification writing and give guidance for the architectural community with concern to USG products and systems - Provides continued education courses through presentations to the architectural and design community - Collaborate with local contractors and outside sales teams to drive sales through to the close - Manages and travels to 60 Architectural Firms in Chicago as their main resource for USG product information

- Manage a group of 12 Women Leaders with my Co-Chair to get them involved with company directives, to celebrate successes, and share stories of women in the industry - Organize 120 Women from all USG locations in North America to Network, facilitate correspondence to inform men at USG how they can advocate for Women - Develop content for newsletters, collaborate with women groups at USG, and promote the recruitment and retainment of women across sales roles - Promote USG initiatives through Podcast development and Recorded Interviews with Upper Management

- Supported and participated in negotiating 2MM annual cost avoidance in USG’s 2021 RFP while securing new capacity - Partnered with CSC, Sales, and other Supply Chain departments on cost savings opportunities & Improvement - Accountable for upholding established policies to ensure customer satisfaction through carrier capacity, service and optimizing freight costs for 10 USG plants - Responsible for new carrier and transit time setups in Oracle, complaint handling in Salesforce and tracking/price checking through Transplace Shipment Monitoring - Refreshed model charts, board metrics and plant profiles to create cohesiveness and efficiency throughout the team - Coach new hires to identify opportunities, interact cross functionally, troubleshoot and resolve issues in a timely manner

- Responsible for over $18 million of business in 2020 across the Northeast and Pacific Northwest markets - Managing 50 truck slots per week between Pro Dealers in the Northeast for Allocation - Coordinate with transportation and carriers to provide tracking or paperwork to customers - Organization of travelling to shows and planning market visits for multiple customers across several markets - Schedule jobsite deliveries and enter complaints for customers for damage or incorrect material, as well as reconsign material that customers cannot use - Participate in National Account tradeshows and completed multiple market visits which produced measurable growth - Researched market prices and trends through growing customer relationships and discussing with teams across the USG organization; including manufacturing plants, transportation, sales professionals and more - Influence customer loyalty using proactive customer contact, industry knowledge and prompt resolution for complaints - Partnered with Management and my teammates to communicate price increases and pertinent information to customers

- Manage customer relationships and resolve complaints by working with sales and plant personnel - Learn company products and understand US Buying Markets as well as building industry markets - Grow group knowledge through training new employees and continuing personal development - Track customer shipments through partnerships with Carriers and using online portals

Flatbed Carrier Representative for CH Robinson 
 Negotiate spot market commitments with carriers
 Target transactional freight while building repeat business through accountability and productivity Network with customer reps and dispatchers for operation completion (service and tracking)

Worked with actors and cameramen to show restaurant in best light 
Researched comments about the show got consent for interviewees 
 Created first-cut edits of video shot

Intern for MyFoxChicago on The Mancow Show
 Wrote news stories and jokes for show personality
 Ran the shows social media accounts
 Managed show calendar and booked/confirmed daily guests
 Helped guests and show personnel with daily tasks

Cheerleader, student radio, student television, intern for student television