alyssa o'connor

shift supervisor

About

I worked at Starbucks for eight years. As store manager at Starbucks, I was responsible for leading a team of 12 members. I was dedicated to making sure food and beverage operations met customer needs. Out of everything I learned from this position, customer service was one of the most important aspects of a successful business. I am currently working on my MBA. I hope to gain the knowledge I need to get me where I want to be. Working at Starbucks gave me a good experience and I hope that I can utilize my skills for another great company.

Country

united states

City

oklahoma city

Industry

food production

Skill

customer service, retail, sales, inventory management, management, microsoft office, merchandising, leadership, training, social media, multi task and handle high volume workloads, able to stay calm in a high stress environment

Experience

store manager

starbucks

2005-9 - 2013-11 · 8 yrs 3 mos

I provided prompt, efficient, friendly, and quality service at all times. I effectively handled customer complaints and special requests. I maintained stock levels to prevent shortages of critical items. I consistently kept bar and work areas clean and sanitary in compliance with local, state, and federal laws. I accurately balanced cash registers at all times. I took prompt corrective action whenever necessary. I maintained the satisfaction and safety of all patrons and staff. I was a shift supervisor from 2009-2011, became an assistant manager from 2011-2012, and was promoted to store manager in 2012 until November 2013.

shift supervisor

sam's italian

2014-2 - Present · 12 yrs 8 mos

I currently work part-time at this restaurant while I complete my MBA. I deliver fast, friendly, and quality service at all times. Following standards and coaching other co-workers to do the same. I have the ability to prioritize and multi-task. I oversee a team in a fast-paced environment while insuring that all proper food safety precautions are met. I build and maintain relationships with customers and my fellow co-workers.