Alyssa Mattie

Business Analyst @ Canadian Food Inspection Agency

About

As a skilled Business Systems Analyst with a strong background in HR systems management, I bring a wealth of experience in driving the successful implementation and optimization of business systems. My expertise spans across ServiceNow, PeopleSoft, and HR systems, supported by a solid foundation in project management and user training. I have a proven track record of leading testing efforts across Development, User Acceptance, and Production environments to ensure smooth system rollouts and user satisfaction. My role involves collaborating closely with clients to document business requirements, troubleshoot technical issues, and ensure system functionality aligns with organizational needs. I have a demonstrated ability to manage and prioritize tasks on Scrum boards, ensuring timely project delivery while maintaining stakeholder engagement through effective communication strategies. With a focus on client needs, I work closely with consultants and development teams to optimize system performance and deliver solutions that meet both technical and business goals. My experience also includes providing training and ongoing support, ensuring that end-users have the tools and understanding necessary to fully leverage new systems. With a deep understanding of both technical and business perspectives, I am committed to driving continuous improvement and delivering value to stakeholders.

Country

Canada

City

Grande Prairie

Industry

Government Administration

Skill

French, SQL, PostgreSQL, pgAdmin, Problem Solving, Requirements Analysis, Business Process, Human Resources (HR), Human Resources Information Systems (HRIS), Subject Matter Experts, Payroll Services, Oracle Database, Customer Service Representatives, Retail, Visual Merchandising, Engraving, Machine Operation, Cash Handling, Design, Creativity Skills

Experience

Business Analyst

Canadian Food Inspection Agency

2022-8 - Present · 4 yrs 2 mos

• Perform testing within DEV, UAT and PROD environments to ensure smooth implementation for ServiceNow • Provide training and support to clients on new systems to ensure effective usage and understanding • Work with clients to document and analyze business requirements for system updates and changes • Oversee task prioritization and progress tracking on the Scrum board to ensure timely project completion • Troubleshoot and resolve bugs or technical issues, working with development teams for quick resolutions. • Design communication strategies for upcoming changes, ensuring stakeholder engagement and minimal disruption • Collaborate with consultants and development teams to optimize system functionality and address client needs. • Create and design visual aids for software development team to communicate client needs • Create workflow diagrams to represent business processes • Oracle - PeopleSoft 9.1 - Self-Service and Manager SME • ServiceNow Knowledge Base SME

HR Systems Analyst

ACOA - APECA

2021-7 - 2025-3 · 3 yrs 9 mos

Full time from July 2021-August 2022. Dual part-time contract from August 2022-March 2025. • Pull system-wide reports for Director and various upper management on end of year leave balances and security • Manage internal ticketing system and solve client system issues • Grant access to various internal systems based on roles and duties for employees • Single-handedly manage e-file migration project within Sharepoint • Research and development for internal occupational health and safety materials • Content creation for internal employee site, Rendezvous

Human Resources Staffing Coordinator

Health Canada | Santé Canada

2018-4 - 2021-7 · 3 yrs 4 mos

• Manage shared inbox of client requests and assign work to assistants • Ensure requests are processed within the HR-to-Pay Timelines • Support clients and assistants with correction of payroll errors • Review assistant files for data integrity and quality assurance • Supervise assistants and provide amendment instructions • Oracle - PeopleSoft 8.9 & Phoenix Integration SME