Alyssa Fernandes

•Working directly with members to assist navigating healthcare questions and benefits. •Leveraged communication skills to educate members and reduce unnecessary costs. Interacting with members professionally while addressing their concerns. •Adapted to the use of different online platforms to access patient information and complete tasks. Familiarity with medical terminology and insurance plans. •Proactively tracked goals and completed tasks using Google Sheets. •Demonstrated adaptability in using multiple platforms and addressing diverse client needs.

Organized classroom library and art areas each day to keep the classroom well-maintained. Completed daily reports, meal count sheets and attendance logs. Distributed learning materials such as worksheets and supplemental activities. Demonstrated and assisted in the preschool and infant/toddler development process. Encouraged positive socialization amongst students. Distributed and fed bottles to the children in the classroom. Properly sanitized the classroom and toys within the classroom.

Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement. Provided one-on-one and group-based learning support to maintain student progress and development. Kept students on-task with proactive behavior modification and positive reinforcement strategies. Took over the class for regular classroom teacher, managing assignments, student needs and recordkeeping. Collaborated with instructors to assist lesson and curriculum planning efforts. Promoted physical, mental and social development using classroom games and activities. Organized classroom library and art areas each day to keep the classroom well-maintained. Completed daily reports, meal count sheets and attendance logs. Distributed learning materials such as worksheets and supplemental activities.

Cared for children ages 5 to 11 in a nurturing and age-appropriate way. Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children. Instructed children in crafts and other activities to promote gross and fine motor skills. Kept areas clean, organized and stocked, and sanitized surfaces and toys each day. Used positive reinforcement techniques to promote patience and other good behaviors in children. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise. Provided positive first impressions to welcome existing, new and potential customers. Helped customers locate products and checked the store system for merchandise at other sites. Answered customer questions regarding sizing, accessories and proper care for merchandise. Prepared merchandise for the sales floor by pricing or tagging. Solved customer challenges by offering relevant products and services. Increased sales by offering advice on purchases and promoting additional products. Maintained customer satisfaction with quick and professional handling of product returns. Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings. Registered sales on a cash register by scanning items, itemizing and totaling customers' purchases.