Alyson Smith

Handled customer service inquiries for Grand & Toy's large business and enterprise clientele. Consistently exceeded quality assurance and productivity targets, and known for attention to detail and accuracy. Noted for being able to recognize opportunities for improvement within Customer Care, and completed a couple of projects to that end. Also trained new-hire classes in returns and in using the administrative portion of the e-commerce platform. Associate Participation Team: Met with members of the senior leadership team and provided them with feedback and suggestions from the perspective of the Customer Care Representatives.

Responded to customer inquiries by phone and live chat. Consistently exceeded quality assurance and productivity targets. Was able to handle 4 chats at a time while part of the live chat team. Participated in a couple of outbound calling projects for Marketing. Also provided floor support to assist the supervisory team by fielding questions from other associates. Member of the APT team.

Provided customer service in a professional retail environment in Ottawa's downtown business sector. Built good relationships with regular clientele, and delivered an excellent customer experience. Known for being able to efficiently and accurately enter customers' orders. Responsible for opening and closing duties which included accurate cash balancing and depositing.