Alvaro Urgellés

Responsible for strategic planning in support of $2.0 BN in sales annually for Produce, accounting for 10.7% of the overall sales. Manage supplier negotiations for Citrus, Floral, and Tropical Fruits, ensuring competitive costs and strong vendor relationships across US & INTL markets. Achieved $46.3M in savings and cost mitigations through cross-functional collaboration by optimizing sourcing strategies, balancing cost efficiency, quality, and supply assurance. Optimized the Floral alignment and negotiation process by designing and executing the Strategic Sourcing Process (RFI, RFQ), reducing COGS by $3.25M for the major holidays.

Created and implemented BI analysis for the different products of the bank. Led and developed with a team, the analysis of the bank portfolio in order to define with the managerial team the actions to take during the fiscal year. Implemented new procedures and products in order to improve customer satisfaction and the revenue of the bank.

Led the process of setting up safety stocks for all the products of the detergent lines for Latin America, achieving a saving of US$5.9 million in inventories. Developed with a multidisciplinary and multicultural team, the process of communication and control of “on-time” orders delivered to customers, managing to keep the indicator above 97.5% for the 2014-2015 period. Designed and implemented, in collaboration with the department managers, the training program for all the Planning Center staff, achieving that 100% of the employees received an adequate training in a period of 1.5 years.

Created the volunteering program for the company, allowing monthly average savings of 15% of the total operational cost. Managed the delivery and collection process of 3000 computers throughout Costa Rica, with a success rate of 99.5%. Led the process of setting a process-oriented culture in all the departments of the organization, achieving a 100% documentation of the existing processes in a period of 6 months.