Alsa Mohsin

• Implemented digital record-keeping, processed 150+ cash/card transactions and international transfers of around £10k+ via Western Union, MoneyGram, and RIA, by following compliance protocols and maintaining the record of 0% errors. • Provided frontline support and guidance with care and precision, while ensuring queries were resolved within regulated frameworks and customers felt informed and supported throughout. • Handled confidential customer information responsibly, safeguarding private data in line with GDPR standards. • Supported non-native English speakers and elderly customers with patience and clarity, guiding them step-by-step through transfer systems to ensure they felt confident, understood, and valued during every interaction. • Monitored transactions closely to detect and flag potential fraud, money laundering, and structuring activities, ensuring compliance with regulatory requirements and protecting both customers and the work place.

Managed and organized 12+ different sports competitions under Gargi Olympiads, engaging 200+ students weekly, fostering competition and sportsmanship. Headed logistics for 3 G20 workshops for 5k+ college students, coordinating the entry of registered students and arranging seating to ensure smooth execution and high engagement. Coordinated a Self Defense Workshop with Delhi Police, securing an 11-day MOU at college, achieving substantial participation of 450+ through QR-coded posters, leading 24 volunteers, and overseeing certificate distribution.

Initiated interactive offline sessions for over 100 queer students from 77 colleges of the University of Delhi and connected them online via WhatsApp groups. Secured queer-friendly landlords and accommodations with my team of 14, ensuring safe housing for queer students. Organized pride parades alongside other groups, strengthening the network for queer individuals within the university setting and helped them to connect with like-minded individuals.

Identified the issue of unstructured education for 30+ slum children in the NGO, leading to inefficient learning and poor performance in English, Science, and Math, and introduced structured classes by dividing children by age and class, focusing on these subjects, preparing them for school tests, and teaching the curriculum.