Alpha Teo

Pre-Sales Consulting & Customer Engagement • Serve as the primary technical consultant for the Thales cybersecurity portfolio, engaging enterprise customers in Singapore to understand business, security, and compliance requirements. • Deliver technical presentations, solution workshops, and product demonstrations to support solution positioning and customer engagement. Solution Design & Technical Sales Enablement • Design and recommend tailored cybersecurity solutions across the Thales portfolio, aligning technical capabilities with customer business and security objectives. • Develop Statements of Work (SOW), Bill of Materials (BOM), solution architectures, and technical proposals to support sales opportunities. Proof of Concept (PoC) Management • Lead end-to-end Proof of Concept (PoC) engagements, validating solution capabilities and addressing customer technical requirements to accelerate purchasing decisions. • Collaborate with account managers, vendors, and Thales technical teams to ensure successful PoC execution and solution alignment. Vendor & Product Expertise • Provide pre-sales support across the Thales cybersecurity portfolio, including CipherTrust Data Security Platform, Luna HSM, SafeNet Authentication, and Imperva Data Security solutions. • Deliver technical enablement and product knowledge to customers, partners, and internal sales teams to strengthen technical competency and solution adoption.

Core Responsibilities – Transmission & Network Products Regional Ownership & Revenue Growth (APAC) ● Own regional solution strategy and technical engagement across APAC markets, also Kazakhstan, and India, supporting revenue growth and account expansion. ● Act as the primary solution and technical advisor for enterprise customers, driving solution alignment with business objectives and long-term partnerships. Vendor & Commercial Enablement ● Build and manage strategic partnerships with local and regional vendors to optimize commercial terms, service coverage, and delivery capabilities. ● Analyze vendor service capabilities and product portfolios to support competitive pricing, solution differentiation, and upsell opportunities. ● Collaborate with internal sales, procurement, and delivery teams to improve customer retention, renewal success, and cross-sell initiatives. Enterprise Customer Engagement & Requirement Alignment ● Partner with enterprise and global customers to understand their existing network environments, business objectives, and regional technical requirements. ● Consolidate customer budget expectations, commercial constraints, and investment priorities across multiple sites and geographies. ● Align project timelines, delivery milestones, and service expectations with global stakeholders and internal teams. Global Solution Strategy & Delivery Coordination ● Develop and position end-to-end network and transmission solutions that support customers’ global connectivity and business strategies. ● Coordinate with internal engineering teams and regional service providers to validate technical feasibility, performance requirements, and service availability across locations. ● Present high-level solution architectures, including global network diagrams, to support executive-level customer discussions and decision-making.

Core Responsibilities – Transmission & Network Products Primarily responsible for transmission-related products, including: • MPLS, SD-WAN, and International Point-to-Point services • SIP Trunk for voice and calling services • Cloud connectivity solutions • IDC services • ICT equipment, mainly network-related hardware Regional Ownership (APAC) Serve as the main solution and technical contact for multiple APAC countries: • Thailand, Vietnam, Cambodia, Indonesia, Singapore, Kazakhstan, India • Establish and maintain relationships with local vendors • Understand vendor service capabilities and available product portfolios Customer Environment Information Gathering • Understand customers’ current network architecture and technical requirements • Collect cost expectations and budgeting constraints • Identify project timelines and customer expectations Providing Network Solutions • Propose suitable transmission/network solutions based on customer needs • Conduct technical feasibility checks with local providers, including requirements such as MTU, latency, redundancy/protection methods, and network layer configuration • Provide customers with detailed network diagrams based on the proposed solution

Network & Infrastructure Operations ● Manage network infrastructure for overseas branches and Singapore HQ, ensuring availability, security, and compliance. ● Perform maintenance, security reviews, audit remediation, and service contract management. Project & Service Delivery ● Execute project-based network tasks, managing timelines, milestones, and vendor coordination. ● Review quotations, manage contract renewals, and support project delivery with internal and external teams. Datacenter & Connectivity Management ● Maintain datacenter network equipment and support upgrades, new installations, and infrastructure readiness. ● Coordinate cabling, patching, and facility checks; work with ISPs and vendors to provision network connectivity. ● Monitor network performance and alert systems to ensure service stability. Network Deployment & Lifecycle Management ● Configure and deploy network and VoIP equipment, including new site installations and equipment replacements. ● Manage equipment lifecycle, maintenance contracts, end-of-life tracking, and service expiry. Office Network Design ● Design and support MPLS, WAN, and LAN solutions for office networks and new site deployments. ● Provide technical input and cost estimates for network upgrades and expansions.

Regional Network Support (SEA & India) ● Provide regional network support for Southeast Asia and India, handling technical requests, troubleshooting, and solution discussions. ● Perform technical analysis and deliver timely resolutions to ensure stable network operations. Project Planning & Deployment ● Plan, schedule, and execute network deployment projects, coordinating internal teams and external vendors. ● Support project delivery through technical validation, documentation, and progress updates. Datacenter Operations ● Maintain datacenter network equipment and support upgrades and new installations. ● Coordinate cabling, patching, infrastructure surveys, and connectivity setup with suppliers and ISPs. Network Configuration & Technical Leadership ● Configure and deploy network devices, including firewall setup and standardized configuration templates. ● Perform root-cause analysis, propose technical solutions, and provide regular technical updates to project teams. Service Management & Team Support ● Manage service tickets, user requests, and project schedules; assign tasks and provide technical guidance to team members. ● Act as technical lead for VIP customers, coordinating with customers, project managers, and vendors to meet solution requirements.

● Lead daily IT and network operations, manage Level 1 support, and ensure timely resolution of incidents. ● Plan and execute network and IT deployment projects, coordinating resources across teams and vendors. ● Design, configure, and deploy network infrastructure, including firewalls, switches, VLANs, Wi-Fi authentication, and HA/redundancy solutions. ● Install and manage Windows servers, Active Directory, and virtualization platforms (VMware, Hyper-V, Nutanix) for enterprise environments. ● Implement backup and disaster recovery solutions, including local and offsite systems, and support data restoration processes. ● Provide technical advisory, optimize customer infrastructure, conduct site surveys, and deliver documentation and internal knowledge transfer. ● Share product knowledge and conduct internal knowledge transfer sessions.

- Handle daily BAU. Provide lv2 Support, and provide solutions. Find out the root cause and documentation.

Troubleshooting product provided by company, to diagnose whether hardware or software issue. Provided 1st and 2nd level support to client. E.g. guide user to troubleshooting through phone.

-Handle daily request such as, printer driver installation, scanner setup and machines relocate.

- Maintain inventory of IT equipment, and daily support.