Alok P( Alok Patro) (FIII, ALMI, ACS,ISTQB, PSPO-II)

Business Analysis, Functional Testing, Life Insurance, Quality Assurance . Supporting to US, UK, Europe , APAC clients. Currently working for an UK a life insurance Company Knowledge Acquisition, Documentation, Requirement Gathering, Functional Testing, QA

Worked for a Major Life insurance client of African Continent Worked for Major General Insurance of India. Requirement Gathering and business analysis. Preparation of SRS & GAP documents and process flows. Assistance to development team in Life Insurance system development. Tion teamWorking on solution for National Insurance Corporation of Tanzania a PSU Life Insurance of Tanzania, Africa. Training to software developers. Functional Testing and test case prepareation Gather requirements from customers and provide suitable solution fo the same. Determine the gaps in Genysis Life based on customer requirements Provide functional scenarios to testing team and validate the test cases. Assist data migration Conduct client interaction and demonstration.

Managed New Business and Policy Servicing processes and was responsible for quality transactions of new joining officers including outsourced staff. My Reporting is to Cluster Manager. Answered customer calls in support of customer needs. Conveyed in a reassuring manner; step by step instructions to resolve customer issues. Performed multiple tasks that include Policy Issuance, Policy Servicing Activities and Agency Management. Adhered to Turn Around Time. Assisted in handling and management of 8 Spokes (Rural Business Unit's). Coordination with Head Office for resolution of different issues. Spearheading the activities spanning new business which involves Scrutiny of Initial Proposal Form & Client Set up in System, Conversion of Proposal in to Policy in System,. Manage and coordinate between the various functional departments (Operational/DMC/Medical/ Underwriting, customer Service, legal, risk & Audit). This also entails assisting & supporting the administrative and marketing departments in order to maintain and build business. Was among the top performers in terms of quality and audit rankings Preparation and submission of MIS reports to the management Ensuring delivery of customer service standards to establish the benchmarks Maintaining the TAT ; Follow- up and closure of exceptional issues end to end Providing interactive online solutions to Functional Unit Offices (Spokes) related to operations Imparting Training to New Sales collegues on Branch Level Underwriting,AML guidelines and Norms Received several awards and accolades including Best Performer, Best Contributor for Business and Best performer for faster claims settlement Identified process breaks and created working solutions to eliminate problem areas created synergy between different non sales functions Improved employee satisfaction surveys by 15% Was honored as "Best Officer" by senior Management Consecutively acquired an Outstanding Rating in annual appraisals.

Credit Processing and disbursement of Loans Screening of credit proposals received from credit centers. Interaction with the clients to assess/ identify the risks in coordination with respective Cluster Heads/RM. Credit Rating calculation, preparation of appraisal note in consonance with the Corporate Credit Policy and making suitable recommendations, acceptability of the risks, terms & conditions of the sanction and submission of detailed appraisal note for sanction/ recommendation to Credit Head. Getting the proposal vetted from Risk Department by replying to comments on identified risk areas in the proposals. Compliance with Corporate Credit Policy guidelines, RBI guidelines and any other regulatory guidelines. Ensuring timely disposal of the credit proposals/ other credit references in accordance with prescribed TAT norms & communicating sanctions to the branches promptly. Timely preparation of annual/ half-yearly Review and Renewal notes. Timely submission of reports including monthly control return. Facing the credit audit & compliance with the audit remarks.