Almaro Agalliu

Administrator/systems engineer ▪ Manage virtual machines for script execution, operational commands, and system dashboard supervision. ▪ Monitoring and analysis activities via Secure CRT, using Linux commands, verification and filtering of application logs. ▪ Using SQL Developer to control, execute, and monitor SQL queries. ▪ Create and manage incidents, tickets, malfunction reports, and anomalies using BMC Remedy. ▪ Collaboration with teams to identify and resolve anomalies and maintain process stability.

Control Room IT Incident management. IT Senior with experience in data traffic analysis. Monitoring of the Infrastructural, Network and Application platforms, maintaining system security. Managing all the Gaming. Monitoring alarms to ensure that equipment is functioning properly. Controlling all plant operations and monitoring plant performance during emergencies to ensure they are functioning correctly. Responding to alarms by contacting responsible and initiating emergency response procedures. Running tests and diagnosing problems. Monitoring and analysis important business KPIs using top technology tools like Splunk, Dynatrace, Catchpoint, Kibana, Elasticsearch etc.

Network Specialist ▪ Network Systems Engineer Technical Support for TAC (Technical Assurance Centre) ▪ Service Specialist 2nd level for issues related to the mobile network and the fixed network (GSM, UMTS, LTE), Voice and Data Service. Managing issues. ▪ Ticket and Work Order Management reporting anomalies (SW BMC Remedy, ITSM), managing escalations to third parties and partners, KPI reporting. Tools: Remedy, Epica, Vodka, Vodka 2.0, Ulisse, Logbook, SMT (Subscriber Management Tool), PAG (Provisioning Abstraction Gateway Service GUI), Citrix Gateway, DSC-PCRF CMM, Service Help, FMP, Draw City

Attività Monitoraggio (24 ore su 24, 7 giorni su 7 su turni) e risoluzione dei problemi (CPE) per clienti SPC e clienti VRU (clienti Enterprise) di 1° e 2° livello di linea. - Gestione e dispacciamento dei guasti di rete agli attori competenti. - Monitoraggio e risoluzione dei problemi degli allarmi di performance su dispositivi internet, BNG, intranet e fisici su dispositivi Cisco, Huawei e Aethra. - Monitoraggio degli impianti di trasporto per la rete fissa. - Elabora attività di reporting dedicate all'analisi e alla gestione dei dati. - Gestione ticketing , CIC (monitoraggio kpi dispositivo di rete fissa) Strumenti utilizzati:Service Now, Validatore; Aladin,Eventi Zabibx ,Secure CRT, Ngasp Sistema di diagnostica e attivazione rete DSL U2000 FTTC; Sistema gestionale per l'analisi dei parametri delle linee di trasporto Huawei. X- spoter. Wholesale telecom italia

Responsabile di vari problemi di rete fissa (adsl, dsl, FTTC, FTTH, MAKE, ULL) 2° livello. - Monitoraggio degli apparati di rete fissa. - Gestione ticket e ordini di lavoro con segnalazione anomalie. - Dare il feedback al cliente nela chiusura della problematica. Strumenti utilizatti: Remedy, CRM, X-spoter, nevian, ngasp, wholesale telecom italia, ec