allison haynes

Assist guests with purchases. Handling cash, checks, and credit card payments. Assist with management and supervision of guests services desk and self-checkout areas.

Provide guests with highest standard of customer service and dining experience. Competently process payments on POS system. Worked in close collaboration with other team members and managers to ensure guests were always taken care of. Maintained clean and inviting environment. Handled guest complaints and dilemmas both independently and with the assistance of a manager. Thoroughly explained menu items to ensure guests were made aware of any allergy/dietary concerns. Effectively trained new team members and ensured they were compliant with restaurant and food safety policies.

Completed necessary safety training. Provide guests with highest standard of customer service and dining experience. Competently process payments on POS system. Worked in close collaboration with other team members and managers to ensure guests were always taken care of. Maintained clean and inviting environment. Lead team members at least twice a week in ensuring restaurant was cleaned and restored properly. Handled guest complaints and dilemmas both independently and with the assistance of a manager. Thoroughly explained menu items to ensure guests were made aware of any allergy/dietary concerns. Effectively trained new team members and ensured they were compliant with restaurant and food safety policies.

Conduct at least 50 phone screenings and 15 internal interviews per week. Serve as main contact for any payroll, benefits, or employment inquiries from over 80 temporary/potential employees per week. Edit and post job ads/descriptions for light industrial and administrative positions. Maintains personnel files and electronic data in confidential manner. Conduct background screenings and drug tests when appropriate. Verify employment according to federal standards.

Served as point of contact for residents of the community. Maintained files of over 10,000 community members. Assisted over 4,000 homeowners with community fees and payment plans. Enrolled over 10,000 children in daycare programs, camps, and pre-schools. Communicated over 25 requests per day to the appropriate community managers, recreational directors, and chief executives.

Assisted HR Manager in onboarding of at least 5 employees per month. Kept updated job postings in easily accessible view of students. Maintained communication between company and its clients. Verify and maintain over 1,000 personnel related documentation. Assisted with maintenance of accounts receivable/accounts payable.

Dual reporting relationship to the Director of Human Resources and the Director of Recruitment. Maintain and audit manager files and food service certifications. Create orientation process for new hires. Work with Marketing department to create documents and videos necessary for employee on-boarding and training. Work with Recruiting Director to develop job descriptions for interns, and schedule and conduct interviews with candidates. Process screening requests for drug and background testing. Generate adverse action letters as appropriate. Work with Legal department to ensure policies are compliant and to ensure managers are trained effectively on safety procedures. Attend Career Fairs in Baltimore area to recruit talent and create a presence for the company. Work with HR Director to create a process for In-house Ticketing System.