allison seagle

Managed customer account by adding, editing and canceling customer memberships. Placed product order for inventory and tracked shipments. Maintained good communication with customers and vendors regarding the status of their account.

* Executed current training programs for new hire and existing Teammates. * Trained educational classes including New Teammate Orientation, Mastering Tire Sales, Leadership and Development, Getting Started, and Tire Product Knowledge. * Engaged in educational training activities distributed to over 2,200 retail locations. * Constructed exercises to build overall team moral and team development. * Educated teammates via eLearning online, myHR, and Team BSA. * Managed monthly Teammate travel. * Provided one on one training on exceptional customer service skills. * Traveled up to 75%.

Nonprofit organization Janurary 2012- May 2012 Created Media Kit for local distribution

* Developed and educated teammates within Technical Service Centers. * Developed, engaged, and recruited current vendors to attend Federal Mogul Training. * Attended Grand Openings with current vendors to promote the Technical Service Center and Training Facility. * Educated current Vendors on our Training Classes and Products * Created marketing materials for all current Technical Service Center and Education projects. * Opened and organized other Technical Service centers throughout the country.

* Manage overall store operations * 1. Oversees work flow * 2. Satisfies customers by resolving their complaints when subordinates can not. * 3. Implement and direct daily sales and marketing plans forwarded by district manager * 4. Manages financial aspects of the business through evaluations and corrective actions * 5. Controls and directs store operational tasks (I.e., inventory, payroll, bank deposits, teammate productivity, merchandising and sales promotions, outside sales solicitations, etc) * Coaches, Motivates, Leads Store Teammates * 1. Recruit, interview, select, coach, develop, motivate, and lead store teammate staff * 2. Create a highly motivated team environment/culture within the store operation * 3. Establishes teammate performance standards and performs effective performance management reviews * 4. Determine individuals knowledge, skills, and ability levels and develops/instructs/educates teammates in those products, positions and selling areas * 5. Conduct both group and individual meetings with store teammates as required and appropriate

* Assesses and determines wholesale customer associate training needs. * Develops, communicates and drives execution of effective training solutions that support customers’ key initiatives. * Identifies and utilizes appropriate internal and external subject matter expert in the assessment and development process to ensure training solutions support best practices and desired business results. * Identifies and employs quality, effective and affordable training development, marketing, and administrative resources to produce training solutions. * Coordinates communication, marketing and administrative duties related to development, execution and marketing of training solutions. * Develop marketing strategies for NAPA Autotech. * Establishes sales, expense, profit plans, and projections to execute budget and meeting expectations.