allison gill

During my tenure as a Supervisory Medical Administration Specialits, I managed multiple areas in health administration including decedent affairs, specialty and primary care clinic operations, eligibility and benefits, enrollment, the emergency department and admissions, call center operations, outreach and Transition Assistance Programs, and State Vet Home accreditation.

I was the Business Process Analyst and retail auditor for 26 retail locations in Nevada, Arizona and California with a 100% corporate audit pass rate.

As the Outpatient Clinic Operations Manager for Health Administration Services, I was responsible for the administration and coordination of all Outpatient Clinics for the entire Greater Los Angeles Health System along with its 190 Medical Support Assistants, Lead Medical Support Assistants, Supervisory Medical Support Assistants, and Managers. I oversee outpatient administration at seven community based outpatient clinics, the main hospital, and four contract clinics. In addition to outpatient clinic operations management, I am involved in the System Redesign and Management of the Compensation and Pension section, and have acted as Health Administration Service Chief in her absence. I also constructed and launched the first centralized VoIP call center for the Greater Los Angeles VA Health System, bringing the two worst phone systems in the nation to within URAC standards.