Allison Ndihokubwayo, MBA, PMP, LSSGB

In this role I led 18 delivery stations across the 5-state, Southeast region, with a team of 5 sub-regional direct reports and over 400 full time staff. As Program Manager of the XLDS network, I directed efforts to reduce costs and enhance the bottom line. Forging and deploying new reporting tools, I monitor performance metrics and uncover opportunities to continuously improve operations. I was appointed North America Vice President of Black Employee Network for both XLDS and AMXL, that contained more than 145 active Chapters. Delivering a 1.9 pph improvement and $445,000 in year over year savings by creating greater visibility for line level associates, I partnered cross functionally to develop a tool showing real time data leading a team of trainers and operational leaders to ensure the projects successful results. I boosted the number of packages delivered by more than 150,000 year over year, by collaborating cross-functionally to improve routing accuracy and increase capacity.

Heading operations at 5 AMXL Delivery Station facilities, I led a team of 10 direct reports and over 100 additional staff in the Northeast region. Creating future volume plans and forecasting costs, I ensured expected levels of productivity, quality, and safety were maintained plus customer delivery promises met. Devising and coordinating the delivery of projects, I focused on improving the quality and performance of site visits within networks. Recruiting, coaching, and mentoring staff, I identified talent and developed colleagues into leadership positions, augmenting succession planning. Executing data analysis and reaping valuable insights that facilitated the informed decision-making of senior leadership, I led a program that realized 15% extra workspace capacity throughout network. My sub-region, was ranked #1 in Q3 2021, Q4 2021, and Q2 2022. This was achieved by earning the trust of the team plus effective training and mentorship.

Administering the P&L for the East region and devising strategies to optimize revenue management and maximize profitability, I pinpointed opportunities to reduce costs and improve operational efficiency. Roadmapping projects and coordinating the realization of deliverables to deadline, budget, and agreed specifications, I established KPIs, aligned with wider corporate objectives. Training and mentoring the team to attain objectives and advance careers, I conducted sales calls alongside colleagues to promote development and maximize the closure rate. I achieved 45% revenue growth year over year, was awarded STARS each month for 3 consecutive years from Aug 2016, in recognition of top region sales performance, and realized a 6% profit margin - from 22.7% to 28.8%. Maintaining a +60% Net Promoter Score, I beat the branch goal and increased revenue per unit by 20%.

Taking full ownership of P&L, budgeting, and fiscal control, I drafted accurate sales forecasts and created staff schedules, balancing need against costs. Increasing profitability by boosting sales and maintaining a strict control on overheads and labor costs, I achieved average food cost expenses of 29.9%, beating the target of 31.5% and hiked the sales volume from 1.5% to 2.1% within 6 months.