Allen Yang

• Lead Solution Design workshops with the best practice, provide Technical Solution details, Acceptance Criteria for each User Story with DevOps. • Hands on Project Development via standard Configuration and Customization including Power Apps (Model Driven/Canvas), Power Automate, Power Virtual Agents, Power Pages/Portal, Power BI/Dashboard, Business Rules, Security Roles, Web Source, Business Process Flow, Workflow, JavaScript, Plugin, etc. • Lead Data Migration, Data Mapping and Integration for the projects, including SSIS/Kingsway Soft, Virtual Table, Azure Data Factory, SharePoint, Azure Blobs, and Power Automate etc. • Hands on Project Development for the PowerApps Portal, Power Pages, using Portal Management App, JavaScript, HTML, CSS, C++, etc. • Lead Sprint Review Demo with clients for all the development tasks, provide technical solutions for client’s feedback. • Created Test Cases/Acceptance Criteria and conducted UAT tests to verify that the end users’ requirements were met. Projects: • Lead PowerApps Development for ONTARIO WORKERS NETWORK. (Healthcare Public Sector) • Lead Dynamics 365 Development for Rapid Access Clinic. (Healthcare Public Sector) • Lead PowerApps/ PowerApps Portal and Power Pages Development for Worker Accelerated Recovery Program. (Healthcare Public Sector) Technologies: Dynamics 365/CRM (online), Business Central, O365/SharePoint, Power Platform (Power Apps, Power Automate, PowerBI, Power Vitrual Agents), Power Page/Portal, MS Teams, OneDrive, Azure AD, SSIS/Kingsway Soft, Azure Data Factory, Azure Blobs, Azure, Azure Synapse, DevOps, BotFramework, JavaScript, HTML, CSS, Plugin, Web API/Restful, Virtual Table, PFC Control, etc.

• Act as a Technical Lead/Solution Architect and overall Application Architecture and Design Decisions, provides Leadership and Technical Guidance during projects to meet client requirements and systems. • Lead workshops with customers for requirements gathering with Azure DevOps and provides design guidance/best practice for Dynamics 365, Power Platform, SharePoint, Azure projects, etc. • Drive Dynamics 365 solution development with Agile/Scrum meetings through daily scrums, sprint reviews, and backlog refinement. • Manage the solution delivery and prepare/present software Demonstrations to clients at the end of each Sprint. • Develop and implement Change Communications Plans, able to develop key messages and tactics for D365 projects, communicating effectively with affected audiences to achieve intended outcomes • Lead Data Migration and Integration for the projects, including SSIS/Kingsway Soft, Virtual Table, etc. • Conduct UAT testing, Deployment and Training customer resources, Documentations to successfully use and maintain the Microsoft Dynamics applications. Projects: • Lead Dynamics 365 System Development (Applications, Grants, Loan, Accounting, etc.) and Data Migration from Dynamics 2015/Portal/Quickbook/Third-party System to Dynamics Cloud for Northern Ontario Heritage Fund Corporation Projects. • Lead the Customer Service System and Mobile Apps development for Alberta Government Projects. • Lead Dynamics CRM System and Data Migration from Dynamics 2011 to Dynamics Cloud for Ontario Government Projects. • Lead the Data Migration from Oracle to Dynamics Cloud for Ontario Government Projects. • Lead the PowerApps Portal Development and Knowlegement Base, Knowledge Article System development for Ontario Lottery and Gaming Projects. • Lead the Transit Request and Reporting System for City of Brampton Government Projects.

• Act as a BSA Lead and Business Architect to innovate and develop the “Operations Management System” by Dynamics 365/CRM online, to boost business goals including quality, efficiency, delivery and people development. • Analyze business requirements, procedure and process flows for each department, design Dynamic 365 solutions to ensure data and process collaboration using Business Process Flow, Workflow, Calculated Field, SharePoint, etc. • Disposition requirements to be addressed by OOTB features via standard Configuration and Customization including Power Apps, Power Automate, Power Virtual Agents, Power Pages/Portal, Power BI/Dashboard, Business Rules, Security Roles, Web Source, etc. • Implement the applications by Power Apps (Model-Driven App, Canvas App) for multiple devices including Web, Desktop, Cell Phone, Tablet, etc. • Coordinate and support of Data migration and Integration with other ERP systems by CDS, ETL, SSIS/Kingsway Soft, SQL Server, Tableau, Power Query, etc. • Provided Workshop, Demo for each technical sessions and Sprint reviews. • Created Test Cases/Acceptance Criteria and conducted UAT tests to verify that the end users’ requirements were met. • Prepared Trainings and Training materials, Business and Technical Documentations to the end users on how to use the new system applications. • Effectively work with team members including partners, customers, and leaders to proactively identify and mitigate / resolve risks and issues, engage with senior level stakeholders to drive solution success.

• Led CRM implementation by providing technical guidance and solution design documentation for each project to address any architectural related issues. • Actively supported and participated in relevant Agile/Scrum meetings through daily scrums, sprint reviews, and backlog refinement. • Implementations of Dynamics 365 (Sales, Customer Service, Field Service, Project Service Automation), Power Apps, Flow. • Improved business processes automation by using CRM workflows, Business Process Flows, Business Rules, Calculated Fields, Java Script and Plugins. • Supported Data migration and integration including SSIS packages, Web API, Java script, CRM web services (SDK) for data migration of product and resource lists. • Customization and configuration of third party CRM solutions like RSO using SharePoint, jQuery, ASP.net core, etc. • Provided MS Dynamics SME expertise to client to improve the business process such as quality management process, problem solving process, etc. • Conducted solution testing and assist with user acceptance testing UAT. • Delivered user manuals, training documents, functional specifications and other project-related documentation, and conducted user and administrator training.

• Evaluated business requirements and process with senior stakeholders to determine opportunities for process improvements including Supplier Chain Management, Maintenance, Human Resource Management, etc. • Documented business requirements with functional and technical specifications (SRS) as well as ROI, Priority Analysis and Risk Assessment. • Proposed process optimization solutions by Lean Six Sigma for the prioritized projects, including Shipping /Reviving Process, Visually inventory, Training/Rotation process, Employee Suggestion Process, etc. • Created solution design to address client business, interface, and performance requirements such as SAP/ERP, Visual Management and Value Steam Map, etc. • Coordinated with development team and project manager throughout development lifecycle to ensure requirements are developed and delivered to specification. • Supported UAT and collected suggests from the testing to improve the solutions. • Prepared Change requests (CRQ), CRQ submission and release coordination. • Conducted training workshops, documentation for administrators and end users.