Allessandra (Alle) Cacchione

- Directly supported leaders of the engineering and product departments to identify and resolve user issues and support ad hoc projects. Reported, prioritized, and organized bug reports and feature requests for escalation. - Coordinated and managed the CS team schedule. Process expense reports for CS team. - Arranged executive logistical planning for the CS team by creating goals and workflows for escalation, troubleshooting, and communication to decrease KPIs by 50%. - Streamlined onboarding practices for product implementation based on customer feedback. Provided support throughout 2000+ customer journeys. - Executed product operations for 1000+ customers. - Administered two B2B trials through data analysis and correspondence with external project managers. - Interviewed, hired, trained, and fostered the growth of the CS team during weekly 1:1s. Created an onboarding knowledge base. Fostered communication by leading weekly brainstorm and metrics meetings

- Directly supported the CEO. Liaison between CEO, Escrow, Construction, and General Counsel. - Managed CEO’s Outlook calendar with heavy scheduling and prioritized conflicting meeting requests. - Collaborated with other executive assistants to coordinate calendars for joint meetings and events. - Coordinated marketing materials, kickoff meetings, and onboarding and closing documents. - Assisted with special project support. Contributed program execution by attending and capturing action items for 30+ client meetings and open houses. Maintained the company database.

- Perform administrative support for the CEO, office manager, and Escrow team. - Effectively reduce time response between internal departments and clients by transporting floor plans and documents. - Regularly and successfully cooperate with a variety of internal departments as well as external suppliers. - Organize and update company database. Manage supplies and equipment for labor crews.

- Supported the university's staff and students with technical assistance. - Provided customer service while assembling audio/visual equipment. - Performed other administrative duties such as inventory, distribution, and front desk.

- Read and covered scripts for project development. - Researched film projects and compiled creative lists. - Performed other general admin duties.

- Researched source material to be adapted into features and television series. - Developed coverage reports. Compiled talent lists. - Scanned headlines and entertainment trades. - Read recommended nonfiction books and wrote summaries. - Provided analysis of each book’s value for development into a film or TV series.

Graduated Cum Laude with a concentration in Cinema and Media Studies