Haoyun Ji

1. SUPPLIER POOL AND SOURCING STRATEGY DEVELOPMENT. Develop suppliers with competitive Quality, Cost, Delivery, Technology and Service (QCDTS) in alignment to the corporate product development plans and strategies / Select the most appropriate suppliers based on product line attributes and differences / Build highly customized supplier pools to achieve close match of product lines, markets and customers. 2. SUPPLIER COST MANAGEMENT. Early involvement of new product introduction process, co-work with PMs, R&Ds and suppliers in order to find cost-effective materials (parts) / Negotiate with suppliers to achieve regular cost reduction / Drive cost enhancement intiatives by optimizing product specs and testing criterias. 3. SUPPLIER PERFORMANCE MANAGEMENT. Conduct and manage regular QCDTS evaluation process to constantly improve supplier performance. 4. SUPPLIER RELATIONSHIP MANAGEMENT (SRM). Establish seamless negotiation channel between the company and suppliers’ core supply teams / Arrange regular QBR (Quarterly Business Review) meetings with suppliers to build and maintain robust partnerships. 5. ESG PROJECT MANAGEMENT.

1. RMA REQUEST PROCESSING. Handle RMA requests from customers and monitor repair/refurbish progress to ensure TAT fulfillment. 2. RMA RETURN RATE MONITORING. Gather and analyze return rate for each product and escalate potential quality issues to Quality Assurance for precaution. 3. REPAIR CENTER MANAGEMENT. Conduct regular performance review as well as onsite evaluation for Repair Centers. Manage repair technique transfer process after new product's first shipment.

1. SYSTEM DESIGN. Act as a Project Manager of two main corporate system development projects - MitraStar Knowledge Manager and MitraStar Education Center by gathering user requirements, writing design specs, monitoring project progress, etc. 2. TRAINING MANAGEMENT. Design training course structures (Classroom Course Sets) and training topics / gather a trainer team to conduct trainings / perform post-course satisfaction survey and trainer performance assessment / design corporate training slide template for both internal engineer classroom sessions and external customer training events. 3. CORPORATE TRAINER ACTIVITY. Offer varies of technology and common knowledge related training courses as a certified Corporate Trainer. 4. CORPORATE IMAGE DESIGN. Design corporate slide template, logo appearance, showroom poster and stand sign.

1. PROJECT SUPERVISION. Monitor, track and manage status and progress of all product development projects from Service Provider Business Unit including Project kick-off, RFP reply, new feature request, bug fix, formal lab testing, etc. 2. SUPPORT TICKET MONITORING. Monitor customer reported tickets from Issue Tracking System that are handled by team members, and guide them to handle issues/projects better in order to achieve TAT, TTR and TTS goals and gain maximum customer satisfaction. 3. PERFORMANCE EVALUATION. Collect statistics and data to generate monthly KPI report as well as performance enhancement plan for each support engineer. 4. LOAD BALANCING. Dynamically balance work load of each member to avoid overloading situation and ensure highly efficient team operation. 5. TECHNICAL DOCUMENTATION MANAGEMENT. Review and approve team members' technical articles including Knowledge Base, Application Note, Troubleshooting Guide and Support Note before publishing to the global website.

1. POST-SALE TECHNICAL SUPPORT. Receive, clarify/reproduct and resolve customer reported issues and feature requests via Issue Tracking System for products with general availability. 2. TELCO PROJECT SUPPORT. Co-work seamlessly with R&D, Product Management and Quality Assurance members within a dedicated project team to provide necessary support for telco-specific projects with customized products, including RFP consultance, feature clarification and design, real-time lab testing support, etc. 3. TECHNICAL DOCUMENT CREATION. Write Knowledge Base, Support Note, Application Note and Troubleshooting Guide articles, as well as self-paced training materials / exam quizzes for the corporate Certificate Program. 4. INTERNAL AND EXTERNAL TRAINING. Offer internal Classroom trainings and external customer trainings (Technology, Product, Case Study) as a trainer.