Allain Woodsford

Lead Solution Engineer @ Appian

Country

Australia

City

Greater Sydney Area

Industry

Information Technology & Services

Skill

Appian, Customer Service, Cloud Computing, Cloud Applications, Continuous Integration and Continuous Delivery (CI/CD), Azure, Troubleshooting, Software Documentation, Jira, Confluence, Help Desk Support, Transport Layer Security (TLS), Security Assertion Markup Language (SAML), Online Support, Technical Support, Web-based Solutions, Communication, JScript, Responsiveness, User Interface Design

Experience

Lead Solution Engineer

Appian

2024-4 - Present · 2 yrs 6 mos

APJ

ICT Delivery & Development Officer

Community Legal Centres Australia

2023-11 - 2024-4 · 6 mos

Sydney, New South Wales, Australia

ICT User Support Officer

Community Legal Centres Australia

2021-11 - 2023-11 · 2 yrs 1 mo

Sydney, New South Wales, Australia

Application Support Analyst

Firefly Learning - Sydney

2019-4 - 2021-7 · 2 yrs 4 mos

Sydney, New South Wales, Australia

● Pitched, Prototyped and Developed a Powershell interface used to report on database instances of our web application across Amazon EC2 instance within 4 Availability zones ● Designed and implemented a proactive maintenance query system, which was able to preempt 10% of clients’ queries resulting in increased satisfaction by 5% ● Troubleshoot server load issues by determining long running queries or incidents caused by high throughput to particular server nodes or instances reducing downtime and keeping clients informed ● Created a standardized Postman request library to integrate and test API’s such as Wande, to increase productivity within the team saving 2 hours daily. ● Maintained customer satisfaction level at 90-95% across 500 schools and over 20 countries during the Covid-19 pandemic by providing effective suppor