Alison Sim

- Workstream lead for Enterprise Digital Transformation projects - Managed End-to-End Centralised Product Development - Lead deployment of Vitality Health App to AIA APAC region using Agile-Waterfall hybrid methodology - Integrate multi-functional teams from local markets, AIA Group office and offshore teams to develop product and complete project deliverables. - Onboarding markets to BAU operation support model and change request proces

1) Automation of finance planning and forecasting process Leverage Enterprise Data Lake to automate data integration between source and downstream systems for Regional Finance Shared Service Center. Scrum project management methodology applied. Deliverables: • Complete project compliance deliverables: business case, budget, resource plan, architecture review, risk assessment…etc. • Regular updates and communication with PMO and stakeholders • Enhanced data integrity • Improved process efficiency 2) Deployment of Reinsurance Admin System Workstream lead for deployment of Reinsurance Admin System to replace legacy system, with enhanced integration of upstream and downstream systems leveraging Enterprise Data Lake. Deliverables: • Support historical data conversion • Improved efficiency of end-to-end reinsurance process • Enhanced data integrity between systems: Claims Admin System, General Ledger, Reinsurers reporting and Accounting

Workstream project manager for AIA Smart Program which delivers Agent digital assistant to improve AIA business outcome. Managed external vendors. Developed strategic plans to engage users, vendors and AIA IT department. Provided regular communications to senior executives. 1) Robotic Process Automation for Agency Development department Deployed RPA tool – Automation Anywhere to improve process efficiency and to support new business initiatives. Led workshops to identify process optimization opportunities and business operation change management. Processes included – - Agent Leadership Appointment - Agent Appeal - Reporting - Online Membership Registration - Benefit application - Agent Termination 2) Contest Management System & Dashboard Leveraged Dynamic 365 Customer Service Hub and Tableau to transform Contests/Convention management and reporting. Centralised contest data to provide insights for the development of customized, goal-focused contest/convention and to change agent behaviour. Deliverables - - Standardised contest development process - Centralised repository for contest data - Automated contest progress and result reporting - Tableau dashboards to provide insights into Agent behaviour 3) Microsoft Power Automate and Power Apps Integrated with other automation tools – RPA to enhance process efficiency and improve user experience.

1) Directed international Shared Service Centers - HK & Prague to manage key client billing. 2) Launched Shared Service Centre in the Prague, Czech Republic 3) Program Managed the transition of business processes from HK to the Prague 4) Launched RPA Center of Excellence, deployed bots across multiple functions including Financial Services, Destination Services Delivery and Customer Master Data Set up. o Managed projects - Proof of Concept – WinAutomation and Pilot – Automation Anywhere o RPA knowledge sharing and RPA readiness assessment for CWM and CWG business units 5) Led Project Team to design and implement digital solutions for multiple CWM business functions. Improved Service Delivery productivity and Enterprise system data integrity. 6) Directed Billing, Financial Services and Technology workstreams in client on-boarding projects. Consulted clients with Best Practice. 7) Business Development - Participated in ‘Best & Final’ RFP presentations in Europe, US and Asia. Responded to RFP. Provided Subject Matter Expert support and training to Sales team and clients. 8) Conference speaker Previous Roles - Senior Client Services Manager - Finance & Technology (May 2013 - Dec 2015) Client Services Manager - Finance & Technology (May 2012 - Apr 2013) Regional Systems Manager (Feb 2011 - Apr 2012)

1) Process optimization for multiple functions - o Sales and business development o Client service o Tender and pitching o Order processing o Publishing 2) Re-engineering operational processes for UK and Singapore office including CRM, sales and order processing and editorial 3) Completed deployment of corporate systems including CRM, corporate order processing, and reporting (Cognos PowerPlay) for UK and Singapore office 4) Launched Share Service Centre for Order Processing and Finance in Hong Kong 5) Managed divisional IT budget for Hong Kong, Singapore and United Kingdom

• Integrated and Optimized business processes of newly acquired entities in 4 countries into the corporate process - order to invoice, Finance and Reporting and CRM • Deployed systems and infrastructure in newly acquired entities in 4 countries - web, SAP, MIS reporting, CRM • Deployed VPN solution and upgraded IT Infrastructure for all 12 offices in APAC region. • Leaded CRM deployment in APAC region

• Managed a team of 4 project managers; 2 programmers and 1 Help Desk manager • Launched Asia-Pacific Help Desk in Sydney office • Leaded implementation of Decision Support Module in 13 hospitals across Australia over a period of 9 months leading to end of 1999, including interfaces and software customization • Achieved 100% increase in annual turnover • Leaded ‘Best & Final’ RFP presentation in 2 statewide tenders, valued at £2,500,000 and £350,000 • Leaded ‘Best & Final’ RFP presentation in Malaysia valued at £250,000 in collaboration with external vendor • Expanded the team from 4 to 7 • Led the first Australian national user group meeting Previous Roles - Project Manager, Hong Kong (Jul 1997 - Feb 1999) Associate Project Manager, UK (Apr 1997 - Jun 1997)