Ali Herbert

Design and develop brassware products. Collaborate with suppliers to integrate new technologies and manage sample iterations, improving product quality and reducing lead times. Manage and analyse product data, conducting comprehensive competitor and sustainability analysis to inform strategic decisions. Leading sustainable design initiatives within the department, creating tools to assess environmental impact throughout the development process; contributing to the company-wide goal of halving carbon emissions by 2030. Creating product renders and animations using SolidWorks and KeyShot to support marketing and product launches. Filming, producing, and editing technical installation videos for the company’s YouTube channel, improving user experience and reducing support queries.

Manage UK wholesale accounts; Overseeing order books, resolving delivery and logistics challenges, handling returns and repair processes and maintaining proactive communication with customers on system updates, supply chain matters, shipping schedules, backordered items, and cancellations. Work closely with Customers, Sales Reps, Logistics team, and Credit team to enhance customer service and operational efficiency. Active participation in company events, including leading workshops, hosting events, and passionately sharing Patagonia’s philosophies and contributing to the company’s mission to save the home planet. E.g. Kendal Mountain Festival. Collaborating with a business consultant to enhance alignment between the Dealer Service role and the company's overarching purpose, implementing a structured approach that included defining a role purpose statement, developing a Mission Roadmap, and executing an implementation plan to drive change and innovation in alignment with Patagonia's mission.

Responsible for the supervision of daily operations and managing a small team in the Kingpin Arcade, Queenstown. Dealt with any customer issues or complaints. Monitored/handled maintenance issues with arcade games and communicated regularly with the facilities manager to ensure games were running correctly.

Maintained and developed gardens for clients as part of a small team. Delivered a wide variety of landscaping and planting projects and assisted with the design of new gardens. Installed, monitored and maintained irrigation systems.

Responsible for sharing expert knowledge and advice on snowboard gear. Attending training sessions to gain understanding of product features and technologies.

Maintain and develop gardens for clients as part of a small team.

Managed a team and supervised the daily operation of ski lifts. Implemented controls and adapted procedures to adhere to COVID-19 legislative and government requirements. Communicated regularly with the maintenance department and ski patrol to ensure the safety of guests and efficiency of the service.

Fitted customers with suitable ski boots and skis according to their budget and skill level in a busy, high quality rental store. Provided friendly, expert advice to customers on the latest equipment and shared extensive knowledge of the local area and resort.

Directed the weight management of all McLaren Automotive vehicles throughout the design and prototype build Ensured collaboration between function groups to collect the most up to date weight data to present to senior management Led the analysis of weight data to predict actual vehicle weight

Modules included: Ergonomics and Visualisation, Industrial Design, Statistics, Finite Element Analysis (MatLab), Application of Product Design, Sustainable Manufacturing.