alison stubington

Management of two offices in Millbank and Croydon providing outsourced services to Ministry of Justice. Ensuring that SLA's, budgetry and legislative controls are adhered to. Responsibilty for P & L for service line - manage budget of £4m per annum. Line management responsibility for 70 plus employees. Management of third party relationships with various providers of systems, staff and facilities. Authorisation of payments made on behalf of MoJ of £360m pa. Key achievements - dramatic improvement in customer satisfaction levels, increased SLA performance, improved productivity and staff engagement levels. Assisted contract extension negiotations with MoJ to gain four contract extensions.

Management of two large teams in Canary Wharf and Potters Bar for a large HR and payroll oustourcer. Provided HR & payroll services for around 200 companies of varying sizes. Ensured that payroll was delivered in an accurate and timely fashion and service levels were met. This involved ensuring sufficient technology, resource, procedures and client relationship in place to deliver outstanding customer service. Sharing best practise to produce efficiencies for both our clients and company. Controlled budget and costs and had senior responsibility for recruitment, service, revenue and new business, plus statutory controls.

Manager for large financial organisation. Ran teams providing excellent customer service within financial services industry. Management of customer services team dealing with customer queries regarding interest rates, underwriting of finance applications, redemptions, new mortgage enquiries, escalated complaints etc. Ensuring delivery of SLA's and key success measures. Performance management/ recruitment/ motivation of team. Assisted in rebranding of company following sale.