alison scobbie

Develop and manage field and contact centre insulation lead generation, in conjunction with multiple channel stakeholders, supporting delivery of business commercial plan. Manage all communications to ensure they meet business objectives, fit within Government’s ECO rules framework, and are relevant/tailored to individual channel needs. Ensure effective and robust end to end processes are in place, to enable successful lead generation, analysing results to forecast, plan, and improve performance. Continuously seek feedback to improve processes and journeys, for both internal and external customers. Participate in channel and customer events to promote ECO, improve knowledge and understanding, build engagement, and improve participation, to maximise lead generation opportunities.

Responsibility for all budgets and teams, in office and remotely, that provided support functions to District Operations. Minute secretary for District General Manager on various committees. Undertaking analysis and audits of budgets, liaising with health and safety officers and local Fire Department Managers. Co-ordinated office move, transferring activities into what is now Scottish Area Service Centre. Provision of analytical services and MI, management of remote data input unit which update systems to maintain gas network records, and payment of contractors invoices.

Providing admin and clerical support to management team, processing contractors invoices, creating work packages for technicians and engineering teams, and input of completed statistical returns to maintain the integrity of gas network records. Undertook PA duties for senior managers as required, including confidential secretarial support.

Developed new customer propositions, following required governance processes, to solve problems and generate business growth, using customer insights and research to best effect. They included products to provide solutions for boiler breakdowns, and alternative ways of paying for heating improvements on an installment basis ie CCA compliant personal loans. Supported stake holders in delivering their business growth objectives, through collaboratively developing and implementing innovative solutions, within a legal and regulatory framework. Working across the organisation on developing product life cycle, from gathering business stake holder/customer requirements, reviewing options, supporting/prioritising/influencing solutions, testing, providing training materials, through to launch, tracking and review. Balancing and managing competing demands and priorities in a dynamic environment.

Ensured functional IS delivery of business stake holder requirements, working in conjunction with diverse teams across matrix structure, bringing project in on time, on budget, plus scope enhanced where feasible and at cost neutral. Ensured delivery was fully compliant. Managed and influenced stake holder expectations relating to deliverables, seeking feedback throughout, through Show and Tell demonstrations and separate engagement sessions. Ensured end project journey fitted within the bigger framework, to deliver against programme’s aspirational customer experience requirements. Collaborated continuously with IS Leads, PMs and other CPOs, to ensure shared objectives met, through clear vision setting and detailed explanations of what and why requirements have been set. Lead, coached and developed team of Product Owners.

Data and process analyst for Distribution Systems Manager. Developed and implemented new computer systems for Scottish Gas Engineering Functions, working closely with stakeholders, including senior external local authority contacts, IS Business Analysts, to ensure delivery of requirements and design features. Ensured complete testing of code, created supporting training materials, and provided on-site support post launch to embed new processes/systems. Responsible for creating training plans to upskill department trainees.